Administering BMC Remedyforce with BMC MyIT
After you configure the BMC Remedyforce integration with BMC MyIT, the system administrator will need to administer both applications. The following table lists the tasks that the system administrator might perform often and the related help links:
Edit, copy, or delete request definitions
You cannot delete a request definition if it used to submit service requests. When you delete a request definition from BMC Remedyforce, it is also deleted from BMC MyIT.
Add a request definition in Quick Pick Lists
BMC MyIT Administration Console
Quick Pick lists in the BMC MyIT documentation.
Publish knowledge articles
Revoke access to the BMC MyIT application
Clients can authorize themselves for the BMC Remedyforce MyIT OnDemand App. System administrator can revoke authorization (OAuth token) for individual clients or block the use of BMC MyIT for the clients. To revoke authorization for a client: