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Requesting services and apps

This topic discusses how to integrate other providers into the service catalog in BMC MyIT. The topic includes:

BMC MyIT provides access to all the services your company provides in a Unified Catalog, which houses a familiar online ordering experience. Users visit the Unified Catalog to request services, such as a password reset, a software or mobile app installation, or changes to employee status.

IT departments benefit from reducing the time spent on fulfilling routine service requests.

Users benefit by not having to hunt for the correct form or the responsible department.

Your company benefits by reducing costs through more efficient IT service management processes.

overview service requests

Examples

Enablement tasks

To create a service catalog, BMC MyIT pulls in services, apps, VMs, and other resources available to employees from different sources. You must configure the integration with each source as summarized in the following figure. 

request services overview

Setting up service requests through BMC Service Request Management 

Configuring the integration with BMC Service Request Management  

Setting default service requests

Configuring categories and requests  

Creating Quick Pick lists  

Configuring Advanced Interface Forms (AIFs) for BMC MyIT  

Setting up VM requests through BMC Cloud Lifecycle Management 

Using the BMC MyIT with BMC Cloud Lifecycle Management integration, BMC MyIT users can view and request available VM offerings. Create groups and then add BMC Cloud Lifecycle Management offerings to the group. Users can then access these offerings in the BMC MyIT Unified Catalog. After an offering is provisioned, users can view the provisioned services in the Service Health tab in the MyIT client. If a user clicks a service, a BMC Cloud Lifecycle Management window opens where the user can manage the service. Pending, failed, and other status messages appear in the user's BMC MyIT timeline.  

Note

This integration is available for the BMC MyIT Universal Client only, and for on-premises BMC MyIT installations.

Requirements:

  • BMC Cloud Lifecycle Management 4.5 or later
  • BMC MyIT 2.5 or later

Configuring the integration with BMC Cloud Lifecycle Management

Creating BMC Cloud Lifecycle Management sections in the Unified Catalog  

Setting up app requests through BMC AppZone

  • You must purchase BMC AppZone to use it with BMC MyIT. 
  • Because BMC AppZone is a cloud-based solution, BMC MyIT must be exposed externally so that BMC AppZone and the BMC MyIT server can communicate with one another.
  •  Contact Customer Support to have your store enabled for BMC MyIT integration.

Getting the URL, token, and secret information values  

Configuring the connect.properties for BMC MyIT  

Configuring BMC MyIT settings in the app store  

Troubleshooting  

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