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License types and features

 BMC Helix Digital Workplace is available in four levels, with each level comprising a set of features and capabilities. This topic describes the BMC Helix Digital Workplace features and their availability for a level of BMC Helix Digital Workplace. 

Related topic

Reviewing-active-users

The following image shows the features with the BMC Helix Digital Workplace licenses.  

licenses_venn_diagram8.png


License entitlement

Deployment type

On premises

SaaS

Catalog with the BMC Helix Digital Workplace Basic license

❌️

✅️

Catalog with the BMC Helix Digital Workplace Advanced license

✅️

✅️

Important

  • BMC Helix ITSM SaaS customers and BMC Helix Virtual Agent SaaS customers are entitled to use BMC Helix Digital Workplace Catalog. To learn more about the entitlements with these products, see BMC Helix ITSM  and BMC Helix Virtual Agent.

  • BMC Helix Digital Workplace Advanced supports BMC Helix Virtual Agent, which you must purchase separately. After you purchase BMC Helix Virtual Agent, you get BMC Helix Knowledge Management by ComAround as a search provider. 

  • You must purchase the 

    BMC Helix Digital Workplace

      • Advanced – Self-Registered User license to provide BMC Helix Digital Workplace access to users that are external to your organization.

All features

Explore the features that help you, as an administrator, to enable and maintain BMC Helix Digital Workplace services; and to help your end users have a smooth interaction BMC Helix Digital Workplace. 

BMC Helix Digital Workplace features are divided into the following two categories:

End user features

End user features enrich and enhance your end-user experience. These features help your end users engage with BMC Helix Digital Workplace and receive personalized service.

Category

Description

Sustained, compelling employee engagement with a simplified single portal and efficient service delivers optimized experience to create an efficient workplace.

Self-service empowers employees to solve problems, without submitting an incident or request a service.

Sleek and responsive interface optimized across any device provides a consumer-like shopping experience for employees anytime, anywhere, and on any device.

Unified enterprise service catalog behind a single pane of glass.

Comprehensive approach that meets the demands of a hybrid, multi-generational workforce with differing needs for communication and collaboration.

Personalized and intelligent end-user experience enabling self-service.

Required authorization on a request before the request can move to the next step. Define approvals and associate approvers or groups to approve or reject.

Additional features including data service views and privacy protection.


Tip

  • To view the feature entitlements for a license type, in the filtration pane, apply the filter on the license type column, and then hide the columns for the other license types:
    1. Select either the ✅️ symbol or the ❌️ symbol in the filter column.
    2. In the Hide columns field, select the columns for the other license types.
  • Click the (Back-to-the-list) link to go back to the list of feature categories.
  • To export the table or the filtered results, click the gear icon in the filtration pane and select the option to export the table to a PDF, a CSV, or a Word file. You can choose to print the table.

Administrative features

Explore the features that help you as an administrator to maintain the BMC Helix Digital Workplace services and deliver the best experience to your end users.

Category

Description

Create customized pages that align with your organization branding, consistent global look and feel, and provide a seamless experience to your users.

Enable BMC customers to track their activity in BMC Helix Digital Workplace. 

Manage how end users are notified from BMC Helix Digital Workplace.

Brand and personalize how BMC Helix Digital Workplace appears to end users.

Design the service catalog for your organization and configure the application to best suit your needs.

Manage multiple catalogs and aggregate into a single, unified catalog.

Meet the demands of a hybrid, multi-generational workforce with differing needs for communication and collaboration.

With conversational capabilities and cognitive search powered by AI, provide users with the right information quickly, accurately, and without delays.

Enable approvers to see approval details in BMC Helix Digital Workplace.

Provide a simple and intuitive way for end users to provide feedback for completed requests.

Configure and manage BMC Helix Digital Workplace for multiple ITSM companies. 

Easily connect with BMC or non-BMC products.

Use reports to provide real-time insights to your BMC Helix Digital Workplace Catalog.

Provide guided assistance to help administrators.


Tip

  • To view the feature entitlements for a license type, in the filtration pane, apply the filter on the license type column, and then hide the columns for the other license types:
    1. Select either the ✅️ symbol or the ❌️ symbol in the filter column.
    2. In the Hide columns field, select the columns for the other license types.
  • Click the (Back-to-the-list) link to go back to the list of feature categories.
  • To export the table or the filtered results, click the gear icon in the filtration pane and select the option to export the table to a PDF, a CSV, or a Word file. You can choose to print the table.

BMC Action Request System ServerBMC Helix Digital Workplace entitles a customer to create, modify, and read unlimited records in BMC Action Request System Server that supports deployment and use of BMC Helix Digital Workplace use cases serving licensed BMC Helix Digital Workplace users. Because the BMC Helix Digital Workplace package includes zero dollar licenses, you may use these licenses only within the context of the solution provided. You cannot use BMC Action Request System Server as a stand-alone product.

The context of this limitation is as follows:

  • BMC Action Request System (AR System) is supplied as a foundation component for deploying BMC Helix Digital Workplace. Use of AR System is limited to running the components within BMC Helix Digital Workplace and implementing integrations with providers associated with delivering the BMC Helix Digital Workplace solution.
  • Three fixed user licenses are provided with AR System for performing BMC Helix Digital Workplace administrative tasks. Every AR System user will use their AR license when they log in to BMC Digital Workplace. This AR license is released when the user logs out or the session times out. 
  • AR System may be integrated only with external data sources or third-party providers in conjunction with the product. It may not be used in a stand-alone configuration without integration with BMC Helix Digital Workplace.

Actions that void the zero dollar licenses and require a full purchase of the components include but are not limited to:

  • Using AR System Server to customize, test, or run BMC Helix ITSM or third-party applications.
  • Using AR System Server to develop, test, or run a new custom application.
  • Using the three provided fixed users licenses to power custom applications or other applications powered by AR System, except BMC Helix Digital Workplace.

 

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