Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

Quick start for super administrators

This topic is intended for IT managers and administrators who are responsible for rolling out BMC Helix Digital Workplace to their organization. This topic can help you get started, whether you are currently using BMC Service Request Management or are new to self-service.

As a super administrator in BMC Helix Digital Workplace, you have all capabilities of a regular administrator and some super administrative options.


A subtenant in BMC Helix Digital Workplace represents a company-level configuration. Subtenants are isolated from each other and only administrators of the subtenant or super administrators can set up configuration for a subtenant.

The following diagram illustrates company-level access to subtenants in BMC Helix Digital Workplace.

Company-level subtenancy in BMC Helix DWP Admin

For more information about subtenants, see Company-level access to subtenants in BMC Helix Digital Workplace.

Essential tasks as a BMC Helix Digital Workplace super administrator

As a super administrator in the BMC Helix Digital Workplace,  in addition to all tasks of a BMC Helix Digital Workplace administrator, you can perform tasks described  in this section.

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