Phased rollout This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

Disabling duplicate notifications for satisfaction surveys

When a service request or an HR request is completed, BMC Helix Digital Workplace users receive duplicate survey notifications if all the following notifications are enabled:

  • Survey notifications in end users' BMC Helix Digital Workplace profiles
  • Survey notifications in BMC Service Request Management and BMC HR Case Management

To avoid duplicate notifications, you can disable the notifications sent from from BMC Service Request Management and BMC HR Case Management.

Important

After you perform this procedure, end users will receive survey notifications only in BMC Helix Digital Workplace.

Related topics

 Setting-up-satisfaction-surveys-for-HR-and-IT-requests

Mapping-satisfaction-surveys-to-service-requests-in-BMC-Helix-Digital-Workplace

Before you begin

  • (For BMC Service Request Management notifications) Ensure that you can access and modify records in the SYS:Notification Messages form.
  • (For BMC HR Case Management notifications) Ensure that you can access Developer Studio and modify filters.

To disable duplicate survey notifications sent from BMC Service Request Management

  1. In the SYS:Notification Messages form, locate the record where the Notification Message Tag value is SRM:SRV:IndividualSurveyMessage_New.
  2. Update this value to any value other than SRM:SRV:IndividualSurveyMessage_New.

To disable duplicate survey notifications sent from BMC HR Case Management

Important

This method disables duplicate survey notifications for the following types of BMC HR Case Management configurations:

  • BMC HR Case Management and BMC Helix ITSM on the same Action Request System (AR System) server
  • BMC HR Case Management and BMC Helix ITSM on different Action Request System (AR System) servers
  • BMC HR Case Management only
  1. Log in to Developer Studio.
  2. Disable the following filters:
    • COL:SURV:SRVY-GAD110-PSH-Notify_On_Behalf_Of-Initial
    • COL:SURV:SRVY-GAE100-PSH-Notify_Requestor-Reminder
    • COL:SURV:SRVY-GAE110-PSH-Notify_On_Behalf_Of-Reminder
    • COL:SURV:SRVY-GAD100-PSH-Notify_Requestor-Initial

 

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