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This documentation supports the 20.08 version of BMC Digital Workplace Basic, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product Version menu.
BMC Digital Workplace Basic 20.08 ... Administering Administering BMC Digital Workplace Managing end user features

Setting up end users' job titles synchronization

As the BMC Digital Workplace administrator, you can set up the synchronization of BMC Digital Workplace and Remedy ITSM user profiles. As a result, end users can view and edit their job titles in both applications and keep their data up to date. 

Related topics

Administering BMC Digital Workplace

To set up the synchronization between BMC Digital Workplace and Remedy ITSM 

Important

By default, the synchronization is disabled.

  1. In the BMC Digital Workplace Admin console, go to Configuration > Application Features.
  2. Select the Use ITSM Job Title for user instead of DWP Job Title check box.
  3. Select the User Profile Data Editing check box.


    The automatic synchronization is enabled; end users can edit their job title in the BMC Digital Workplace end user console.

How the synchronization works

The following table explains how the synchronization works between BMC Digital Workplace and Remedy ITSM and describes what results the BMC Digital Workplace administrator gets by enabling and disabling the synchronization-related options in the BMC Digital Workplace Admin console:

Use ITSM Job Title for user instead of DWP Job TitleUser Profile Data EditingResults



ENABLED





ENABLED



  • The synchronization is on, and end users can see their job titles from Remedy ITSM in their BMC Digital Workplace user profiles.
  • End users can edit their job titles in BMC Digital Workplace.
  • The job titles that are edited in BMC Digital Workplace are automatically saved to Remedy ITSM user profiles.


ENABLED


DISABLED

  • The synchronization is on, and end users can see their job titles from Remedy ITSM in their BMC Digital Workplace user profiles.
  • End users cannot edit their job titles in BMC Digital Workplace.



DISABLED



ENABLED

  • The synchronization is off, and end users can see their job titles from BMC Digital Workplace.
  • End users can edit their job titles in BMC Digital Workplace.
  • The job titles that are edited in BMC Digital Workplace are not saved to Remedy ITSM user profiles.


DISABLED


DISABLED

  • The synchronization is off, and end users can see their job titles from BMC Digital Workplace.
  • End users cannot edit their job titles in BMC Digital Workplace.


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Last modified by Olha Horbachuk on Oct 08, 2020
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