This topic offers troubleshooting tips for BMC Digital Workplace issues. See the Related topics for additional troubleshooting topics.
The following table describes general system problems:
BMC Digital Workplace do not start after a Java upgrade
Starting from version 19.02 and later, BMC Digital Workplace Catalog is compatible with OpenJDK 11.
If you want to upgrade Java on BMC Digital Workplace and BMC Digital Workplace Catalog manually, you must update the path to the new location for Java.
Optional. Perform these instructions before the BMC Digital Workplace Catalog installation.
Log on to the DWP server as root. Perform the following steps:
You can perform additional checks:
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The following table describes issues that you might encounter if you have BMC Digital Workplace Basic:
BMC Digital Workplace installed on a Microsoft Windows 7 server is not localized in Internet Explorer 11.
Make sure you set the Format to the correct locale under Region settings.
Perform the following steps:
|Localizing titles and messages|
|AR System server|
Issue connecting to the AR System server or SMTP.
Review and correct the connection settings in the BMC Digital Workplace Admin console (go to Configuration > Application Features, and review the Providers table).
Then restart the BMC Digital Workplace server.
|Email notifications||Email notifications are not sent to end users.||Starting from version 19.05, the Backend URL is mandatory for enabling email notifications for end users. If the Backend URL is not configured, end users do not receive email notifications. Make sure you have configured the email notifications correctly. For information about how to configure notifications, see Configuring email notifications.||Configuring email notifications|
|The How do you want to open this link? window is not shown when an end user opens a deep link in the email by using iPad.||For iPads upgraded to iOS 13, end users should disable the Request Desktop Website toggle. This toggle is turned on by default in iOS 13.|