Embedding custom pages from BMC Helix Platform

As the BMC Digital Workplace administrator, you can enable the Application feature in BMC Digital Workplace to configure and add custom pages from BMC Helix Platform to BMC Digital Workplace.

This feature allows your end users to view the required BMC Helix Platform or external pages in their BMC Digital Workplace application. For example, if you create a corresponding configuration, managers who work with both applications, can track the BMC Helix Platform requests from their teams in the BMC Digital Workplace end user console.

The following illustration shows a high-level overview of the end-to-end process of embedding custom pages from the BMC Helix Platform application to the BMC Digital Workplace application:

To learn more about the workflow on the BMC Helix Platform side, see Embedding BMC Helix Platform views in external applications .

To enable the BMC Helix Platform feature 

1. Go to the BMC Digital Workplace Admin console, and select Configuration > Application Features.

2. Select the BMC Helix Platform check box.

   Note

   You cannot make a BMC Helix Platform custom page as a landing page.

   After the check box is selected, the BMC Helix Platform feature is enabled. You can configure and add BMC Helix Platform pages.

To configure a BMC Helix Platform page or external page to be displayed in BMC Digital Workplace

1. In the BMC Digital Workplace Admin console, select Configuration > Application Features.

2. Select the BMC Helix Platform check box.

3. If you have Remedy Single Sign-On integrated with the BMC Helix Platform, perform the following actions:

   • In the Connection settings section, provide the Remedy Single Sign-On host name and upload your Remedy Single Sign-On preauthentication certificate. 

   • If your BMC Helix Platform application has a multitenant configuration, provide the domain name; otherwise, leave the Domain name field blank.

     

     Note

     Match the following requirements on the BMC Helix Platform and Remedy Single Sign-On sides:

     • Add the BMC Digital Workplace server address to BMC Helix Platform Administration. To do so, in BMC Helix Innovation Studio, select Administration > Configure My Server > Helix Platform > Iframe Security.

     • Add the preauthentication certificate with the private key in .pem format to the Remedy Single Sign-On Admin Console. To do so, in the Remedy Single Sign-On Admin Console, select Realm > Authentication > IdP Signing Certificate.

     • Add the BMC Helix Platform URL to the Remedy Single Sign-On Admin Console. To do so, in the Remedy Single Sign-On Admin Console, select Realm > General > Application Domain(s).

4. In the Create custom page section, click the Add page tab.
   A new tab for the custom page is created:

   

5. In the URL to BMC Helix Platform field, provide the URL of the page from BMC Helix Platform or the external URL that you want your end users to see in the BMC Digital Workplace end user console. 
   (Version 20.02.02 and later) You can add the following query parameters to the URL:

   {loginId}—Passes the Username

   {firstName}—Passes the First Name

   {lastName}—Passes the Surname

   {fullName}—Passes the First Name, the first letter of the Middle Name, and the Surname
   These parameters are read from the CTM:People form. 

   Note

   BMC only supports the behavior of BMC Digital Workplace. If you have an issue with query parameters when opening external pages, see General troubleshooting.

   For example, the BMC Digital Workplace administrator Allen wants the users of company A to check if they are reporters of some Jira task. He adds the {loginId} query parameter to the Jira URL. Helen, an employee at company A, clicks the Jira tab in the user menu and is redirected to Jira. Helen is not prompted to enter her Jira credentials because she is not a reporter of the Jira task.

   
   

6. In the Page name field, enter a custom title for the page (the length of the page title cannot exceed 35 characters). 
   This title is applicable for the default (English) locale.

7. (Version 20.02.02 and later) From the Open In list, select the way in which the BMC Helix Platform page or external page is displayed:

   IFrame in DWP (default)	New tab
   The BMC Helix Platform page or external page opens in the BMC Digital Workplace end user console	The BMC Helix Platform page or external page opens in the new tab

8. (Optional) To create a different page title for a different locale:

   1. Click Select Name locale, and select an appropriate locale. 

   2. In the Page Name field, specify a new value for the selected locale.

   If the BMC Digital Workplace administrator sets different page titles for different locales, the page titles are displayed for end users according to the locale specified in their browser settings. To see the full list of supported locales, go to Supported languages and locales. 
9. Click Save.
   The configured BMC Helix Platform page or external page is added to BMC Digital Workplace. End users can access this page in the BMC Digital Workplace end user console. If the BMC Digital Workplace administrator adds more than one custom page, these pages are placed next to each other.
   You can delete the custom page by clicking the X icon.