Configuring the labels used in BMC Digital Workplace

As a BMC Digital Workplace administrator, you can customize the labels in BMC Digital Workplace. For example, you can change the title of the Contact IT button.

Before you begin

For each customization task, you must first specify the value for the default locale before you can add values for other locales that BMC Digital Workplace supports. 

To specify the value for the default locale, enter the text for the default locale. The default text is shown on the user’s device if the device has no locale defined in the browser settings or the BMC Digital Workplace administrator or end user has not selected a specific locale. For example, users with a specified locale of English see the text for the English locale. However, users with a specified locale of Hindi see the default text in English, because Hindi is not a supported locale. To see the list of all supported languages and locales, see Supported languages and locales. For more information about language settings for end users, see Setting a language for your end users.

To specify the value for other locales that BMC Digital Workplace supports, from the list of locales, select a locale and enter the text. 

To change the Catalog section labels

1. Click the Catalog tab.
2. From the Select locale list, select the locale for which you want to change the labels.
3. To change the Contact IT label, enter a new name in the Contact IT button field.
4. To change the Browse Categories label, enter a new name in the Category name field.
5. Click Save.

Following is an example of the customized Contact IT label:


Following is an example of the customized Browse Categories label:

To change the global search labels

1. Click the Global search tab.

2. From the Select locale list, select the locale for which you want to apply the changes.

3. To change the default text displayed for the global search, in the Placeholder field, enter new text.

4. To change the names of the global search filters, in the Results filter tabs section, enter new values for the following fields:

   • Filter name for Catalog items
   • Filter name for Knowledge articles

5. Click Save.

After you save the changes, end users of the selected locale can see the customized text in the global search field of BMC Digital Workplace, as shown in the following illustration:

After you save the changes, end users of the selected locale can see the renamed tabs in their global search results page as follows:
To change the My Activity section labels

1. Click the My Activity tab.
2. From the Select locale list, select the locale for which you want to change the labels.

3. To change the My Activity label, enter a new name in the My Activity Tab Name field.

4. To change the Active events label, enter a new name in the Active events field.
5. To change the Past events label, enter a new name in the Past events field.

6. To change the Filtered active events label, enter a new name in the Filtered active events field.

7. To change the Filtered past events label, enter a new name in the Filtered past events field.
8. Click Save.

The following illustration shows an example of a customized My Activity label. The label name is changed to My Requests:

The following illustration shows an example of a customized Active events label. The label name is changed to Requests in progress:

The following illustration shows an example of a customized Past events label. The label name is changed to Past requests:

The following illustration shows an example of a customized Filtered active events label. The label name is changed to Filtered active requests:

The following illustration shows an example of a customized Filtered past events label. The label name is changed to Filtered past requests:

Where to go from here

To localize the names of the categories, see Localizing titles and messages.