Localizing titles and messages

You can localize:

BMC MyIT supports the following locales:

  • Brazilian Portuguese (pt_BR) in 2.0.01 and later
  • Chinese (zh_CN)
  •  English (en_US, en)
  •  French (fr_FR, fr)
  •  German (de_DE, de)
  •  Japanese (ja_JP, ja) in 2.0.01 and later
  •  Italian (it_IT, it)
  •  Russian (ru_RU, ru) in 2.1.00 and later
  •  Spanish (es_ES, es)
  •  Swedish (sv_SE, sv) in 2.1.00 and later

Note

For the Universal Client, the locale, date, and time currency displayed in BMC MyIT are based on the locale selected in the user's browser and not on the locale selected in the operating system.

Note

For all of the procedures in this topic, enter the text for the (default) option before entering any locale’s text. This default text is shown on the user’s device if no text is defined for the locale specified on the user’s device or no specific locale is selected on the user’s device.

See the following video for an overview of the following procedures.

To localize contact properties

  1. On the Help Desk tab of the BMC MyIT Administration Console (http://BMCMyITserver:port/console), click Contact Options.
  2. In the Contact Type field, select General Help or Account Problems.
  3. In the General Help Properties or Account Problems Properties area, in the Select locale field, select a locale, as shown in the following figure.

  4. In the Custom Message field, enter the text for the selected locale.
  5. Repeat steps 3 and 4 for each language to which you want to localize.

    For General Help, the text is shown in the when the user taps Not finding what you need at the bottom of the Assistance screen, and then taps IT Contact Information.

    For Account Problems, the text is shown when a user taps Account Problems button on the logon screen.

  6. Click Save.

To localize appointments information

  1. On the Configuration tab of the BMC MyIT Administration Console (http://BMCMyITserver:port/console), click Branding Settings.
  2. Click the Appointments tab.
  3. From the Select Locale field, select the locale.
  4. In the In-App Name field, enter the localized text for the heading of the list of a user's appointments.
  5. In the Description Instructions field, enter the localized text of the instructions that tell users what to enter when creating an appointment.
  6. Repeat steps 3 through 5 for each language to which you want to localize.
  7. Click Save.

To localize the Support categories

  1. On the Configuration tab of the BMC MyIT Administration Console (http://BMCMyITserver:port/console), click Branding Settings.
  2. Click the Support tab.
  3. From the Select Locale field, select the locale.
  4. Enter the localized text in the fields.
  5. Repeat steps 3 and 4 for all languages to which you want to localize.
  6. Click Save.

To localize the names of asset actions

  1. On the Location Management tab of the BMC MyIT Administration Console (http://BMCMyITserver:port/console), click Assets > Actions Library.
  2. Click the action you want to edit, or click Add Action to create a new action.
  3. As needed, complete the Name, Type, URL, and Tag fields as described in Associating actions to asset types.
  4. In the Select Locale field, select the locale.

    Only the Name field is available for editing after you select a locale. To update the Type, URL, and Tag fields, select (default).
  5. Enter the localized text in the Name field.
  6. Repeat steps 4 and 5 for all languages to which you want to localize.
  7. Click Save.

Note

Following a similar procedure, you can localize the names of asset types that you create. See Adding and editing asset types.

Related topics

Adding contact information for key departments or personnel

Changing terminology used in the application

Associating actions to asset types

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