This space contains information about the BMC MyIT 2.0, 2.1, and 2.2 Administration Console.



What's new

Announcement December 18, 2014

2.2.00: 2.2.00 is available on December 19, 2014. The highlights for version 2.2.00 includes the following enhancements:

  • Service request improvements:
    • Users can resubmit resolved service requests.
    • Support for populating service request fields based on the user's input for a field.
    • Ability to disable attachments on the service requests.
    • Ability to update existing requests by adding an attachment.
    • Support for adding three attachments to a service request.
    • Support for BMC Service Request Management SRD actions, instructions for questions, and regular expressions for text-based questions.
  • Customized subject and sender fields for email notifications
  • New AppZone configuration interface
  • Improved rebranding of the universal client
  • Improved UI: Resizing the knowledge article popup window

For more information, see 2.2.00 enhancements.

For more information about installing BMC MyIT 2.2, start with Planning worksheets, System requirements, and Installation worksheet for 2.1.00 and later (to prepare information necessary for the installer).

Where to start

The online documentation (https://docs.bmc.com/docs/display/myit20/Home) for BMC MyIT is current information that supersedes any information provided in the offline documentation (PDF format).

  • Planning offers guidelines and tips about what information you need to set up BMC MyIT.
  • Installing covers details about how to install BMC MyIT.
  • Using provides example scenarios about how clients use the BMC MyIT application and how administrators can enable those scenarios.
  • Administering contains information about how to use the BMC MyIT Administration Console to set up and maintain your BMC MyIT implementation.

You can also view a library of videos about BMC MyIT, go to http://www.bmc.com/videos/my-it/.

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Comments

  1. Eita Cho

    Where can I locate the integration steps with Remedyforce?

    Aug 04, 2014 04:29
  2. Gary Beason

    It should be documented as part of the 20.14.01 BMC Remedyforce documentation: https://webapps.bmc.com/support/faces/az/prodversion.jsp?prodverseqid=327890&ic=0 

    I am verifying the specific document. 

    Aug 04, 2014 02:44
  3. Eita Cho

    Thanks alot, Gary! I am clear now. 

    Aug 04, 2014 10:48
  4. Phillip Palmer

    Is the above link still valid for the latest version of Remedyforce?

    201501.14.31

    **EDIT**

    Nope! (smile)  Found it

    https://docs.bmc.com/docs/display/public/remforce201501/Home

    Here's the 'All Versions' link for those coming to this thread a bit late.  Suspect it will 'auto-magically' update when successive versions of Remedyforce are released:

    https://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=178930

    Apr 14, 2015 09:47
  5. Brandon Proffitt

    When can we expect to see change/patch notes for MyIT's next release?

     

    Thanks!

    Apr 22, 2015 03:01
    1. Michele Marques

      The MyIT 2.5 release is now available. You can find the documentation in a new space here: https://docs.bmc.com/docs/display/public/myit25/Home

      May 02, 2015 04:44