This documentation supports the 19.11 version of BMC Digital Workplace Basic.

To view the latest version, select the version from the Product Version menu.


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  1. Nirav Juthani

    Is DWP basic 19.11 available for upgrade for on premises implementation or only for Helix?

    Feb 11, 2020 08:09
    1. Ravee Panjwani

      Thanks for your comment, Nirav.

      BMC Digital Workplace Basic 19.11 is available for upgrade on premises as well. The files are available on BMC's Electronic Product Distribution portal, and the details are here → Downloading the BMC Digital Workplace installation files.


      Feb 12, 2020 07:16
  2. Nirav Juthani

    Thanks Rajeev. Can you please get following documentation updated, it is still mentioning it is only for Helix subscribers (SaaS):

    Feb 15, 2020 10:49
    1. Ravee Panjwani

      Thanks again, Nirav.

      The Remedy IT Service Management Suite 19.11 was made available only for BMC Helix subscribers (SaaS). For more information, please see the 19.11 enhancements for Remedy IT Service Management → 19.11 enhancements.


      Feb 18, 2020 04:10
  3. Nirav Juthani

    Thanks Ravee. So DWP 19.11 is available for all and Smart IT is only for Helix (SaaS). Its clear now.

    Regards, Nirav

    Feb 18, 2020 11:47