This documentation supports the 19.11 version of BMC Digital Workplace Basic.

To view the latest version, select the version from the Product Version menu.

Preparing for installation of BMC Digital Workplace

Complete the following tasks:

TaskActionAdditional information
1Complete installation worksheets for Digital Workplace.Before you start installing the products, you must gather information about the parameters that the installer requires for each product. The planning spreadsheet provided in this section helps you gather these parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.
2Download the BMC Digital Workplace installation files.This topic explains how to obtain the files that you need for installation from the BMC Electronic Product Distribution (EPD) site.
3Install 64-bit Java Runtime Environment (JRE) 8 or 11, or install OpenJDK 11.

Install JRE or OpenJDK on all the servers where you will install BMC Digital Workplace. Set the Java Home path.

4 Pre-create the database.

If you have database access restrictions and cannot allow the BMC Digital Workplace installer to create a database, a DBA can create a pre-existing database.

5(Linux) Review Requirements for a non-root user to run the installerIf a non-root user will run the installer in a Linux environment, a system administrator must set the needed permissions.
6Apply the deployment package on your Remedy ITSM server

(For ITSM 18.08 or later) Before you install BMC Digital Workplace, install the BMC Digital Workplace deployment package on your Remedy ITSM server. This package enables BMC Remedy ITSM to work with BMC Digital Workplace. Without this package, timelines, email notifications, and social features will not work in BMC Digital Workplace. For more information, see Applying a deployment package .

(For ITSM 18.05 or earlier) If you are performing a new installation of BMC Digital Workplace, you must also install the BMC Digital Workplace ITSM Integration Patch Version 18.05. For more information, see Installing the ITSM integration patch.

Note: You can skip this step if you are upgrading from a previous version of BMC Digital Workplace and installed the BMC Digital Workplace ITSM Integration Patch Version 18.05.00 patch.

7(Linux) Installing the package to launch the UI installer (on Linux).

On a Linux environment, to invoke the UI installer for installing BMC Digital Workplace, you must download a package containing Xorg libraries.

 

Where to go from here

Performing the BMC Digital Workplace installation

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Comments

  1. Radoslav Georgiev

    Hello, For some reason 'BMC Digital Workplace ITSM Integration Patch Version 18.05.00' is missing in EPD for Category: MyIT and Release Date: 2019-02-28.

    Mar 05, 2020 10:44
    1. Ravee Panjwani

      Thanks for your comment, Radoslav. From the release date, it seems like you are working with BMC Digital Workplace Basic 19.02.

      Please try using the download links available on this topic and let me know → Downloading the BMC Digital Workplace installation files.

      Thanks,
      Ravee

      Mar 05, 2020 12:32
  2. Radoslav Georgiev

    Hello Ravee,

    This actually helps tremendously. Thank you!

    • Rado
    Mar 06, 2020 06:50
    1. Ravee Panjwani

      That's good to know, Rado. Thanks for confirming.

      Mar 10, 2020 04:40