This documentation supports the 19.11 version of BMC Digital Workplace Basic.

To view the latest version, select the version from the Product Version menu.

Minimal deployment for development and testing

For development and testing, you can use fewer servers than in your production environment.  

Development environment

For the development environment, you can further simplify your architecture. 

Development environment deployment architecture diagram for BMC Digital Workplace Basic


To simplify the diagram, BMC Remedy Single Sign-On (BMC Remedy SSO) is not included. A BMC Remedy SSO architecture diagram is available in Remedy SSO overview  in the BMC Remedy SSO documentation.

BMC Digital Workplace integrates with other systems by using a variety of providers. The application can expose aspects of other IT applications through the UI, or it can use other applications to aid or enhance core BMC Digital Workplace functionality. For example, BMC Digital Workplace integrates with modules in BMC Remedy IT Service Management (Remedy ITSM) to submit service requests and to search for knowledge articles. Providers handle integrations with BMC Digital Workplace.

Test environment

The test environment might be similar to your production environment. However, the servers might be smaller than your production environment. 

Communication to external networks

Even in your development and test environments, communication to an external network is required for the following capabilities:

  • Notification to mobile clients—Google cloud messaging provides notifications to Google Android devices. Apple Push Notification Service (APNS) provides notifications to Apple iOS devices.
  • Location awareness—Google Maps APIs provide the geographic maps displayed on all clients.

If you do not use the capabilities, your deployment can remain fully within your internal network. For details about ports used for communication, see Required ports.

BMC Digital Workplace mobile applications

BMC Digital Workplace introduced a new responsive UI in the 19.02 release. The new UI is designed based on the Progressive Web App that supports all clients—from desktop to mobile devices. The new Progressive Web App replaces the native apps to simplify the mobile apps distribution. All features and customization are seamlessly made available on compatible desktop and mobile devices. 

If required, for Apple iOS devices, you can use the standard app that BMC provides, or you can distribute the mobile client. For more information on the deployment options, see Deploying clients. 

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