This documentation supports the 19.11 version of BMC Digital Workplace Basic.

To view the latest version, select the version from the Product Version menu.

Installing the ITSM integration patch using silent mode

This topic describes how to install the ITSM integration patch using silent mode.

To create an options.txt file  

Before you can run the the ITSM Integration patch in silent mode, you must create an options.txt file to identify the options that you want the installer to include in the installation. An example DWP-ini-template.txt file contains all of the options you can place in the Options.txt file. Use one of the following methods to create the options.txt file:



Make the installer generate an options file based on the current installation.

Run an installation on a computer that you want to use as a model for silent installations on other computers. Add the following option to the command line when you run the installer:


Create an options.txt file from an installation log.

  1. From an installation log in the Log Viewer, click the tab of the installation run from which you want to generate an options file.
  2. Select File > Save As.
  3. From the Save As Type list, select Project Options File.
  4. Enter a file name, and click OK.

Example options.txt file

The following example shows an options.txt  file that is used to run the installer in silent mode:  

#Leave the following parameters as is

To run the installer in silent mode 

  1. Edit the options.txt file to include the appropriate options.

    As you edit the options.txt file, apply the following guidelines:

    • Add the comment markers (#) to ignore the parameter.
    • In UNIX environments, ensure that no Ctrl+M characters appear in the options.txt file.
  2. Run the installer with the -i silent option:
    • (Windows)  setup.exe -i silent -DOPTIONS_FILE=c:\path\to\options.txt
    • (UNIX)  ./setup.bin -i silent -DOPTIONS_FILE=/path/to/options.txt

Where to go from here

Performing the BMC Digital Workplace installation

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