This documentation supports the 19.11 version of BMC Digital Workplace Basic.

To view the latest version, select the version from the Product Version menu.

Enabling end user features

This topic was edited by a BMC Contributor and has not been approved.  More information.

Within BMC Digital Workplace, you can enable and disable features that you might not want to use immediately in your deployment.

Features

You can enable or disable the following features:

FeatureDescriptionAdditional configuration
ApprovalsEnables end users to approve requests for which they are approvers. This feature includes several types of approvals, and the administrator can disable any type of approval.

Approvals are set up through the BMC Approval Server and BMC Remedy ITSM applications.

If you have a BMC Digital Workplace server cluster, you must configure one server as the master server. Notifications are sent by the master server. To configure the master server, in the connect-dwp.properties file on that server, set master.server to true.

  • To enable the password confirmation, in the Process Definition form of Remedy ITSM (Quick links > Approval Administration Console), the administrator must select Yes in the Require Password? field.

  • To make the comment field required when a service request is rejected, in the Process Definition form of Remedy ITSM (Quick links > Approval Administration Console), the administrator must select Yes in the Require Justification on Rejection field.

Alternate Approver Enables Alternate approvers feature on the end users' Preferences page. When this setting is disabled, the Approval settings section is not shown on the Preferences page, and an end user cannot assign alternate approvers.No additional configuration.
Approvals reassigningThe reassigning feature can be enabled or disabled for all types of approval requests. Additionally, the administrator can enable or disable requesting users' passwords as a confirmation for reassigning approvals.

To enable the reassigning of approval requests, in the Process Definition form of Remedy ITSM (Quick links > Approval Administration Console), the administrator must select Yes in the Can Reassign? field of the corresponding process.

Approver Details Enables end users to see the approver name and approval status in the request details.


BMC Helix Platform

Enables end users to see custom pages from BMC Helix Platform in BMC Helix Digital Workplace.

You configure this feature on the BMC Helix Platform Configuration tab.
Browse Category

Enables Browse Categories on the Catalog page. When this option is disabled, the Browse Categories is not shown in BMC Digital Workplace end user console.

No additional configuration.
Business Request Category

Enables Business Request Category on the Catalog page. When this option is disabled, the Business Request Category is not shown in BMC Digital Workplace end user console.

No additional configuration.
CatalogEnables the Catalog from which users can make requests.To configure the Catalog, see Setting up sections in the Catalog. You can configure the Catalog requests and knowledge articles from a variety of sources. The catalog can include requests from IT and HR, include VMs from BMC Cloud Lifecycle Management, and knowledge articles from IT and HR.
Collaborators

Enables collaboration on service requests in BMC Digital Workplace. When the setting is enabled, all users in your organization can add collaborators to their service requests.

For details about service requests collaboration, see Collaborating on service requests.
Confidential QuestionEnables the Confidential check box for BMC HR Case Management services that have questions with a confidential option.

For any question type that has a Confidential Data option to hide user answers, selecting the check box will result in masking the actual content of the notes with asterisks (*) being substituted for user answers in the Journal tab of the HR Case Management console. The answers will be available to authorized HR agents only, the Case management console, the Self-Service Answers tab.

For information about confidential question in BMC HR Case management, see End user answers in BMC HR Case Management .

Contact IT buttonEnables the Contact IT button on the Catalog tab. Shows contact information for key departments or personnel in your IT resource pool.

To configure the information displayed when users click Contact IT, see Setting up phone contacts and the Contact IT button.

Note: The Contact IT button is available on the Catalog tab.

In-app Notifications Enables the bell notification icon.No additional configuration.
Include request ID on 'Request Again'Enables the original request ID to be included in a new request that is generated by a user selecting Request Again.No additional configuration.
Include Users in SearchEnables end users to search other users by name.No additional configuration.
Knowledge Article FeedbackEnables users to add feedback for knowledge articles.See Enabling self-service in an organization.
My Activity

Enables the My Activity page in BMC Digital Workplace. The My Activity page includes the Global search, active events, and past events.

To configure the default request for use in the Global search, see Setting up service requests through BMC Service Request Management.
Notification Settings for RequestsEnables the notification settings that allows users to turn notifications on and off.See Configuring email notifications.
PostsEnables the ability to add social posts.See Managing social posts.
Priority Label for Requests/ApprovalsEnables the priority labels on requests and approvals.No additional configuration.
Reopen RequestEnables the Reopen Request button for completed requests.No additional configuration.
Request Again Enables the Request Again button for completed requests.Note: When an end user clicks Request Again, they cannot change the Request For user. To select a new Request For user, they must submit a new request.
Sign Out Enables the sign-out button.No additional configuration.
Similar Knowledge ArticlesEnables end users to search for similar knowledge articles.See Enabling self-service in an organization.
Social ActivitiesEnables social activities.See Managing social posts.
Use ITSM Job Title for user instead of DWP Job Title

Enables the synchronization of BMC Digital Workplace and Remedy ITSM user profile. As a result, end users can view and edit their job titles.

See Setting up end users' job titles synchronization.

User Profile Data Editing

Enables end users to update their work email and work phone number from their profile on BMC Digital Workplace.

If this option is selected, the work email and work phone updated in the BMC Digital Workplace profile are synchronized with the CTM:People form. If this option is not selected, the work email and work phone number are read-only.

Regardless of this setting, end users can add other profile data, such as additional email addresses and phone numbers.

No additional configuration required.

The following video (3:10) demonstrates how you can enable end users to update their details from their profile on BMC Digital Workplace.

Note: The video shows an older version of BMC Digital Workplace. The previous product name was MyIT. Although there might be minor changes in the UI, the overall functionality remains the same.

https://youtu.be/PBYAQ4OU-ys

To change client features and landing page 

  1. From the BMC Digital Workplace Admin console (http://server:port/dwp/admin), go to Configuration > Application Features.

  2. To choose which options are enabled or disabled, select or clear the associated check boxes in the Features table.
    The options are automatically saved.
  3. To choose the landing page, select the associated radio button in the Set as landing Page column of the Features table.

Note

If a client feature is enabled or disabled, users must restart the client application.

To enable session persistence for mobile clients

Enabling session persistence helps you improve the user experience for end users using BMC Digital Workplace on mobile devices (Apple iOS or Google Android). By setting up session persistence, you are saving your session cookies. So, if an end user's mobile device restarts (for example, due to the vendor software upgrade), the end user does not need to repeatedly log in to access the BMC Digital Workplace application.

  1. Navigate to tomcat_home/external-conf/ .
  2. Open the connect-dwp.properties file.
  3. Delete the comment tag for:

     # sessionCookiePersistenceEnabled=true 
  4. Restart the Tomcat server.
    See the Sample connection properties file.
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Comments

  1. Yvonne Becker

    We are missing several features that are selectable as Applicate Feature in DWP Basic 19.11, but are not described here: Appointments BMC Helix Platform Catalog Ratings und Reviews Collaborators Crowed Sourced Assets Custom Page (Page Builder) Enhanced Catalog Location My Stuff (Service Health) Shopping Cart Use ITSM Job Title for user instead of DWP Job Title Virtual Chat

    Jan 24, 2020 05:48
    1. Olha Horbachuk

      Hi Yvonne Becker, thanks for the comment. 

      Appointments, Catalog Ratings and ReviewsCrowd Sourced Assets, Custom Page (Page Builder), Enhanced Catalog, Location, My Stuff (Service Health), Shopping Cart are not available in the basic variant;

      As for Collaborators and Use ITSM Job Title for user instead of DWP Job Title, I added them to this page. 

      Feb 06, 2020 06:43
      1. Yvonne Becker

        Hi Olha Horbachuk, Many thanks for the addition. And what about the features BMC Helix Platform and Virtual Chat?

        Feb 07, 2020 05:31
        1. Olha Horbachuk

          Hi Yvonne Becker, sorry for the missed features. They slipped out of my view because it was difficult to differentiate between the items in one sentence. BMC Helix Platform has been added to the documentation. Virtual Chat is not available for DWP basic. Hope this helps. Regards, Olha

          Feb 10, 2020 03:20