BMC Digital Workplace enables users to quickly see the status of important services. Enabling employees to see whether a problem is local or system-wide reduces the number of support calls and additional steps for the end user. The BMC Digital Workplace administrator can use broadcasts to notify users about events, updates, and important information. These broadcasts appear in users' BMC Digital Workplace feeds.
Armando wants to notify users in the Calbro Services office in Plano, Texas, of upcoming fire sprinkler system maintenance. Armando writes the corresponding message to the target Plano office location. Users who have mapped their home location to the Plano office in the settings, receive the broadcast message in the feed of the BMC Digital Workplace end user console. Depending on how a user's notification settings are configured, the user can receive the broadcast by a notification in BMC Digital Workplace or by a push notification to the user's mobile device.
Creating broadcasts in BMC Digital Workplace
The BMC Digital Workplace administrator can create broadcasts in the Broadcasts section of the BMC Digital Workplace Admin console.
If your installation of BMC Digital Workplace is integrated with BMC HR Case Management, HR agents can send broadcasts from BMC HR Case Management.
You can send broadcasts to everyone in a user group. User groups can be set up as an LDAP group or BMC Remedy group.
You cannot send broadcasts to users in Computed groups in the BMC Remedy Action Request System.
Be aware of the following points about broadcast messages:
- Maximum length of 1,000 characters (including spaces and punctuation)
- Can include a website link to expanded details about the subject of the broadcast
- Can be set to be automatically deleted from end users' devices by an expiration date. By default, the expiration date is one week from the current date.
Remedy ITSM broadcasts in BMC Digital Workplace
As a part of integration with Remedy ITSM, BMC Digital Workplace supports automatic broadcast synchronization. With this feature, the BMC Digital Workplace administrator can spend less effort on creating and maintaining the broadcasts. No actions are required—the broadcasts created in Remedy ITSM are automatically transferred to BMC Digital Workplace. End users receive corresponding notifications about new Remedy ITSM broadcasts in theBMC Digital Workplace end user console.
How Remedy ITSM and Smart IT broadcast data corresponds to BMC Digital Workplace data
Remedy ITSM and Smart IT broadcasts are automatically available on the Broadcasts tab of the BMC Digital Workplace Admin console. The following table shows how data from Remedy ITSM is displayed in BMC Digital Workplace:
|Data in Remedy ITSM||Data in Smart IT|
Corresponding data in BMC Digital Workplace
|Broadcast End Date||Broadcast End|
|Region||Not supported||Not supported|
|Site Group||Not supported||Not supported|
|Site||Not supported||Not supported|
|Organization||Not supported||Not supported|
|Department||Not supported||Not supported|
Remedy ITSM broadcasts can be sent to BMC Digital Workplace at a company level (to all users of a company) or globally (to the users of all companies).
Attachments from the Remedy ITSM and Smart IT broadcast are not shown in the BMC Digital Workplace broadcast properties in the Admin console nor in the BMC Digital Workplace notifications for end users.
According to the broadcasts schedule, the Remedy ITSM and Smart IT broadcasts and the BMC Digital Workplace broadcasts have the following correlation:
- Remedy ITSM and Smart IT broadcasts before the end date are shown in the Active status in the BMC Digital Workplace Admin console.
Remedy ITSM and Smart IT broadcasts after the end date are shown in the Expired status in the BMC Digital Workplace Admin console.
The broadcasts in Expired status are not shown to end users in the BMC Digital Workplace end user console.
Remedy ITSM and Smart IT broadcasts for the BMC Digital Workplace administrator
As the BMC Digital Workplace administrator, you might need to determine which broadcasts from the list of all broadcasts in the Admin console were created in Remedy ITSM or Smart IT. To do this, check the User Groups field of the selected broadcast in the Broadcast Properties section.
- For broadcasts that were created in Remedy ITSM or Smart IT, the User Groups field is always blank, as shown in the following illustration:
- For broadcasts that were created in BMC Digital Workplace, the User Groups field always includes a value, as shown in the following illustration:
The BMC Digital Workplace administrator cannot edit the broadcasts that were created in Remedy ITSM or Smart IT. However, the BMC Digital Workplace administrator can delete the required broadcasts from the Admin console. The deleted broadcasts are not shown to end users.
Remedy ITSM for BMC Digital Workplace end users
If the broadcast is created in Remedy ITSM, all of the company's end users can see this broadcast in their News Feed section of BMC Digital Workplace. End users also receive the following notifications about the new broadcasts:
- Bell notifications in BMC Digital Workplace
- Push notifications in BMC Digital Workplace mobile clients (if not disabled by the user)
The notifications include broadcast title, message, date, and time, as shown in the following example: