Configuring status updates and notifications
BMC Digital Workplace enables users to quickly see the status of important services. Giving users the ability to see whether a problem is local or system-wide reduces the number of support calls and additional steps on the part of the end user.
With BMC Digital Workplace, users can receive the following notifications when important events occur:
In-app notifications, which are bell notifications
- Push notifications
For the end users to receive email notifications, the system administrator must configure the email server information of the company and verify that the users have valid email accounts with the specified server. The BMC Digital Workplace administrator must provide the Backend URL. For more information, see Configuring email notifications.
Email notifications have the following supported options:
1. The following email clients are supported for receiving BMC Digital Workplace email notifications:
- Microsoft Outlook (both desktop and web clients)
2. If the BMC Digital Workplace administrator rebrands the application, the email notifications are automatically rebranded with the new logo, product name, and global navigation style. For more information about rebranding BMC Digital Workplace, see Rebranding BMC Digital Workplace.
Email notifications cannot be localized.
To enable configurable notifications in BMC Digital Workplace
Have each end user perform the following steps to receive the required notifications:
Configurable notifications are disabled by default after installation and for newly added users.
In the BMC Digital Workplace end user console, go to Preferences > Notification settings.
Enable notifications for one or more of the following events:
In Approvals, click Edit and select the required notification types.
If the BMC Digital Workplace administrator disables the Approvals feature in Admin console > Configuration, the Approval notifications section is hidden from end users on their Preferences page.
In Requests, click Edit and select the required notification types.
- Feedback survey
- Notifications for broadcasts are not configurable, and end users cannot disable them.
Notification events and types of notifications
The following table describes the events for which notifications are sent to end users and the types of notifications that can be sent for each event:
|Notification event||Description||In-app |
Request status change
Note: BMC Digital Workplace supports notifications for the following types of requests:
Users who request a service receive notifications when the status of the service changes, for example, from In Progress to Completed.
Note: Users do not receive notifications about a request status change if the request is created by an agent in BMC Helix Business Workflows.
|Delegation rule||Users who are specified as delegates receive notifications when the original approver creates, edits, or cancels a delegation rule.|
Users receive a notification when an approver or a service request agent adds an activity log or a comment to the service request they raised.
Requesters receive push and email notifications when a new comment or attachment is added to an approval for a BMC Digital Workplace Catalog or BMC Helix Business Workflows service.
Users receive in-app notifications when the following events occur:
Users receive push and email notifications when the following events occur:
Note: Approvers and requesters receive service request comment notifications until the request is in the Completed status.
Administrators can use broadcasts to notify users about events, updates, and important information. These broadcasts appear in the BMC Digital Workplace end user console for users.
Users cannot disable broadcast notifications.
Users receive notifications when the following events occur:
Users get feedback notifications for their recently completed IT service requests and HR requests. Notifications are sent when the following conditions are met:
For more information about the types of notifications that requesters, OBO users and collaborators receive, see Processing business requests.