This documentation supports the 19.05 version of BMC Digital Workplace Basic.

To view the latest version, select the version from the Product Version menu.

Business request comment notifications sent to unintended users in BMC Digital Workplace

BMC Software is alerting users to a serious problem that requires immediate attention in versions 19.05 and 19.08 of the BMC Digital Workplace product. If you have any questions about the problem, contact Customer support.

November 18, 2019

Issue number: DRIIT-40274


BMC Software has identified an issue with comment notifications for service requests. Sometimes comment notifications are sent to end users who did not raise the request in BMC Digital Workplace. 

BMC Digital Workplace versions 19.05 and 19.08 (including associated patches and hotfixes) are affected by this issue.


For BMC Helix subscribers, no action is required, because BMC Helix SaaS operations applies the hot fix. 

If you are using a BMC Digital Workplace version on premises that is affected by this issue, download and install the cumulative hot fix. Cumulative hot fixes for the affected versions are currently available at the FTP location available in Knowledge Article 000164912.


BMC Digital Workplace version 19.02 and earlier are not affected by this issue.

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