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BMC Digital Workplace Basic 19.02 Getting started

User goals and features for end users

BMC Digital Workplace is highly configurable. Features available to users in the client applications depend on which functionality is enabled and how BMC Digital Workplace is configured.

Related topics

Use cases

Supported languages and locales

Requesting services on behalf of other users


BMC Digital Workplace mobile clients and the web browser client

BMC Digital Workplace mobile clients are available for end users for Apple iOS and Google Android. End users can also access BMC Digital Workplace from a web browser on a desktop or laptop. In general, the same capabilities are available on both the mobile applications and the web browser with only the following exceptions:

Functionality available only on mobile clients

Functionality available only on the web browser client

Scanning QR codes to get self-help and to submit requests specific to locations and assets.
  • Accessing AIF-type requests from the catalog. AIF-type requests use the Advanced Interface form from BMC Service Request Management.
  • Opening e-Forms from BMC HR Case Management. (However, you can open PDF form attachments from all BMC Helix Platform clients.)
  • Requesting virtual machines (VMs). (This is accomplished through integration with BMC Cloud Lifecycle Management).
  • Embedded custom pages from BMC Helix Platform.

Notifications are available on mobile clients and the web browser client. However, there are some differences in how notifications are received. For more information, see Configuring status updates and notifications for end users.

Configuration options for the end user console

BMC Digital Workplace end users can configure the following options:

  • Locale
    The end user console is localized as follows:
    • On the web browser client, the end user must set the locale in the browser. 
    • On the mobile application, the end user must set the system language for the mobile device.

  • User preferences
    End users can access their preferences in the upper-right corner of the end user console.

The following table describes other preferences that an end user can set up:

Preference typeDescription
Profile information

End users can add an image to their profile, job title, phone numbers, and email addresses. 

End users can add only one work email. It is used for sending email notifications from BMC Digital Workplace.

Notification settings

End users can enable notifications they want to receive for the following types of events:

  • Updates and notifications from the people they follow
  • Status updates and messages for open requests
  • Feedback notifications for the recently completed requests
Approval settings

End users can create approval delegation rules to temporarily delegate their requests to other users.

For more information, see Delegating business requests to alternate approvers.

Social preferences

End users can set up their social preferences as follows:

  • Find and follow people
  • Create and add people to social groups, and search for existing groups and start following them

The updates from the followed people are displayed in the Posts timeline.



This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Olha Horbachuk on Jul 09, 2019
reference videos getting_started

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Catalog sources and data flow
Use cases
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