System requirements
Before you install the product, ensure that your environment meets the hardware and software requirements listed below.
To get complete compatibility information, see the following information:
| Product and version | Supported operating systems | Link to compatibility information |
|---|---|---|
BMC Digital Workplace 19.02 | Windows, Linux | |
BMC Digital Workplace Catalog 19.02 | Linux |
Note
To access the product compatibility information on the Customer Support website, you must have a BMC Support ID.
Required components
| Application or component | Version and additional details | Purpose |
|---|---|---|
BMC Remedy IT Service Management (ITSM) BMC Service Request Management | 9.1.x or later | Approvals, knowledge articles. |
BMC Remedy Single Sign On | 9.1.x or later 9.1.04 or later for specific features | Authentication (if you do not use BMC Remedy AR System). |
| Tomcat | Tomcat 8 | Provides Java HTTP web server environment. |
Optional components
| Application or component | Version and additional details | Purpose |
|---|---|---|
| Microsoft Active Directory (LDAP) | 2012, 2012 R2, 2016 | Notifications. |
| BMC HR Case Management | 4.7.00, 4.7.01 Multiple HRCM features are supported only with 4.7.01. | HR solutions and knowledge articles. Submit HR cases. |
| BMC Cloud Lifecycle Management | 4.6.06 | Requesting and decommissioning virtual machines. |
| BMC TrueSight Operations Management | 10.x or later | Monitoring service health. |
Microsoft Exchange Server Exchange Online / Office 365 | 2013, 2016 | Reserving conference rooms. |
BMC Virtual Chat (formerly BMC Virtual Agent) | 9.1.02 | Live chat between self-service user and an IT agent. |
Direct upgrade from versions
BMC Digital Workplace — upgrade from 18.05
Comments
Log in or register to comment.