This documentation supports the 18.11 version of BMC Digital Workplace Basic.

To view the latest version, select the version from the Product Version menu.

Preparing for installation of Digital Workplace

Complete the following tasks:

TaskActionAdditional information
1Installation worksheets for Digital WorkplaceBefore you start installing the products, you must gather information about the parameters that the installer requires for each product. The planning spreadsheet provided in this section helps you gather these parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.
2Downloading the BMC Digital Workplace installation filesThis topic explains how to obtain the files that you need for installation from the BMC Electronic Product Distribution (EPD) site.
3Install 64-bit Java Runtime Environment (JRE) 8.

Install on all the servers where you will install BMC Digital Workplace. Set the Java Home path.

4 Pre-creating the database

If you have database access restrictions and cannot allow the BMC Digital Workplace to create a database, a DBA can create a pre-existing database.

5(Linux) Requirements for a non-root user to run the installerIf a non-root user will run the installer in a Linux environment, a system administrator must set the needed permissions.
6Installing the ITSM integration patch

Before you install BMC Digital Workplace, you must install the BMC Digital Workplace ITSM integration patch on your BMC Remedy ITSM server. This patch enables BMC Remedy ITSM to work with BMC Digital Workplace. Without this patch, timelines, email notifications, and social features will not work in BMC Digital Workplace.

Note: If you have installed BMC Remedy ITSM 18.08 Patch 1, and also downloaded and installed the Remedy ITSM Version 18.08.00 Patch 001 Deployment Management Package for BMC Digital Workplace 18.11.00 patch, you do not need to download and install the BMC Digital Workplace ITSM Integration Patch Version 18.05.00 patch from the BMC Digital Workplace installation files.

7(Linux) Installing the package to launch the UI installer (on Linux)

On a Linux environment, to invoke the UI installer for installing BMC Digital Workplace, you must download a package containing Xorg libraries.

 

Where to go from here

Performing the BMC Digital Workplace installation

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