Preparing for a BMC Digital Workplace upgrade
Complete the following tasks:
Review the system requirements
|Make sure that you meet the system requirements for this release.|
|2||Review the known and corrected issues|
Review the Release notes and notices.
|3||Complete the upgrade worksheets||Before you start installing the products, you must gather information about the parameters that the installer requires for each product. The planning spreadsheet provided in this section helps you gather these parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.|
|4||Downloading the BMC Digital Workplace installation files||This topic explains how to obtain the files that you need for the upgrade from the BMC Electronic Product Distribution (EPD) site.|
|5||Upgrade to 64-bit Java Runtime Environment (JRE) 8.|
Upgrade to JRE 8 on all the servers where you have BMC Digital Workplace installed.
Take a backup of the BMC Remedy AR server database, and BMC Digital Workplacedatabase.
To recover from any unexpected upgrade failure and resume upgrade from the last executed stage, take a back up of the following databases:
Note: If BMC Digital Workplace and Smart IT are using the same Apache Tomcat server, and you are upgrading Smart IT to version 18.11, take a backup of the social.xml file, and restore it to the application server after the Smart IT 18.11 upgrade is complete.