This documentation supports the 18.11 version of BMC Digital Workplace Basic.

To view the latest version, select the version from the Product Version menu.

Preparing for a BMC Digital Workplace upgrade

Complete the following tasks:   

TaskActionAdditional information

Review the system requirements

Make sure that you meet the system requirements for this release.
2Review the known and corrected issues
3Complete the upgrade worksheetsBefore you start installing the products, you must gather information about the parameters that the installer requires for each product. The planning spreadsheet provided in this section helps you gather these parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.
4Downloading the BMC Digital Workplace installation filesThis topic explains how to obtain the files that you need for the upgrade from the BMC Electronic Product Distribution (EPD) site.
5Upgrade to 64-bit Java Runtime Environment (JRE) 8.

Upgrade to JRE 8 on all the servers where you have BMC Digital Workplace installed.


Take a backup of the BMC Remedy AR server database, and BMC Digital Workplacedatabase.

To recover from any unexpected upgrade failure and resume upgrade from the last executed stage, take a back up of the following databases:

  • BMC Remedy AR Server
  • BMC Digital Workplace

Note: If BMC Digital Workplace and Smart IT are using the same Apache Tomcat server, and you are upgrading Smart IT to version 18.11, take a backup of the social.xml file, and restore it to the application server after the Smart IT 18.11 upgrade is complete.

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