List of providers
This topic provides information about the providers that are available for integration with BMC Digital Workplace.
To modify the provider settings, see Making configuration changes to integrated applications.
The following video (3:14) explores providers available within BMC Digital Workplace, how to enable providers, and how to see a list of all active and inactive providers.
The video shows an older version of BMC Digital Workplace. (The previous product name was MyIT.) Although there might be minor changes in the user interface, the overall functionality remains the same.
Providers in BMC Digital Workplace
The following table lists the providers available in BMC Digital Workplace:
|Provider's name||Integration with||Functionality provided||Notes|
|CLM cloud services pluggable provider||BMC Cloud Lifecycle Management||Access BMC Cloud Lifecycle Management data and operations.||Not applicable|
|Exchange pluggable provider||Microsoft Exchange server||Allows assets and rooms to be reserved. Displays the availability status on the profile page of the Universal Client.|
To configure, enter the following information:
|HRCM - Knowledge pluggable provider||BMC Remedy HR Case Management|
Upload HR knowledge articles to BMC Digital Workplace from the BMC Remedy HR Case Management application.
|HRCM - service catalog pluggable provider||BMC Remedy HR Case Management||Create cases using the HR solutions from BMC Remedy HR Case Management.|
For eForms to work in BMC Digital Workplace, you must specify the BMC HR Case Management mid tier URL in the Midtier URL field, update the settings, and reload the providers.
|HRCM - User Details pluggable provider||BMC Remedy HR Case Management||Synchronize user information from BMC Remedy HR Case Management to MyIT.|
Important: Enable this provider only if the BMC Digital Workplace server is not integrated with BMC Remedy ITSM.
|LDAP pluggable provider||LDAP||LDAP authentication. Activate the broadcasts and notifications with uploaded groups of the users.||If you enable the LDAP provider, make sure that the Group provider is disabled.|
|Group pluggable provider||BMC Remedy AR server||Activate the broadcasts and notifications with uploaded Remedy AR groups of the users.||If you enable the Group provider, make sure that the LDAP provider is disabled.|
|RKM pluggable provider||BMC Knowledge Management||Search for knowledge articles in the BMC Knowledge Management database.|
To retrieve knowledge articles, you must also enable the ITSM Knowledge pluggable provider. To configure, enter the following information:
When the flag is set to false, a search returns knowledge articles that include at least one of the matched search keywords.
When the flag is set to true, a search returns knowledge articles that have all search keywords in their metadata.
|System management pluggable provider||None|
Maintenance of the BMC Digital Workplace server.
|SRM pluggable provider||BMC Service Request Management||Create incidents using the service request definitions (SRDs) from BMC Service Request Management.|
Most of the provider settings are predefined. You can update the following settings as needed:
When the flag is set to false, a search returns services and service requests that include at least one of the matched search keywords.
When the flag is set to true, a search returns services and service requests that have all search keywords in their metadata.
Settings for service requests with On Behalf Of feature:
|User Details pluggable provider||BMC Remedy IT Service Management|
Synchronize user information from the BMC Remedy IT Service Management to BMC Digital Workplace.
Important: If you have installed BMC Digital Workplace with only BMC HR Case Management, enable the HR Case - User Details pluggable provider. For all other installation scenarios, enable User Details pluggable provider.
Ensure that HR Case - User Details pluggable provider and User Details pluggable provider are not simultaneously enabled. If you have installed BMC Digital Workplace with only BMC HR Case Management, enable the HR Case - User Details pluggable provider. For all other installation scenarios, enable the User Details pluggable provider.