BMC Digital Workplace enables users to quickly see the status of important services. Giving employees the ability to see whether a problem is local or system-wide reduces the number of support calls and additional steps on the part of the end user. The BMC Digital Workplace administrator can use broadcasts to notify users about events, updates, and important information. These broadcasts appear in users' BMC Digital Workplace feeds.
Armando wants to notify users in the Calbro Services office in Plano, Texas, of upcoming fire sprinkler system maintenance. Armando writes the corresponding message to the target Plano office location. Users who have mapped their home location to the Plano office in settings, receive the broadcast message in the feed of the BMC Digital Workplace application. Depending on how a user's notification settings are configured, the user can receive the broadcast by notification on the desktop universal client, or by push notification to the user's mobile device.
Creating broadcasts in BMC Digital Workplace
The BMC Digital Workplace administrator can create broadcasts in the Broadcasts section of BMC Digital Workplace Admin console.
If your installation of BMC Digital Workplace is integrated with BMC HR Case Management, HR agents can send broadcasts from the BMC HR Case Management.
You can send broadcasts to everyone in a user group. User groups can be set up as an LDAP group or BMC Remedy group.
You cannot send broadcasts to users in Computed groups in the BMC Remedy Action Request System.
Be aware of the following points about broadcast messages:
- Maximum length of 1,000 characters (including spaces and punctuation)
- Can include a website link to expanded details about the subject of the broadcast
- Can be set to be automatically deleted from end users' devices by an expiration date. By default, the expiration date is one week from the current date.
Remedy ITSM broadcasts in BMC Digital Workplace
As a part of integration with Remedy ITSM, BMC Digital Workplace supports automatic broadcast synchronization. With this feature, the BMC Digital Workplace administrator can spend less effort on creating and maintaining the broadcasts. No actions are required—the broadcasts created in Remedy ITSM are automatically transferred to BMC Digital Workplace. End users receive corresponding notifications about new Remedy ITSM broadcasts in their BMC Digital Workplace application.
How Remedy ITSM and Smart IT broadcast data corresponds to BMC Digital Workplace data
Remedy ITSM broadcasts are automatically available on the Broadcasts tab of the BMC Digital Workplace admin console. The following table shows how data from Remedy ITSM is displayed in BMC Digital Workplace:
|Data in Remedy ITSM||Data in Smart IT|
Corresponding data in BMC Digital Workplace
|Broadcast End Date||Broadcast End|
|Region||Not supported||Not supported|
|Site Group||Not supported||Not supported|
|Site||Not supported||Not supported|
|Organization||Not supported||Not supported|
|Department||Not supported||Not supported|
Remedy ITSM broadcasts can be sent to BMC Digital Workplace application either at a company level (to all users of a company) or globally (to the users of all companies); Smart IT broadcasts can be sent only at a company level. These broadcasts cannot be sent specifically to the users of selected region, site, organization, or department.
Attachments from the Remedy ITSM and Smart IT broadcast are not shown in the BMC Digital Workplace broadcast properties in admin console, and in the BMC Digital Workplace notifications for end users.
According to the broadcasts schedule, the Remedy ITSM and Smart IT broadcasts and the BMC Digital Workplace broadcasts have the following correlation:
- Remedy ITSM and Smart IT broadcasts before the end date are shown in the Active status in BMC Digital Workplace admin console.
Remedy ITSM and Smart IT broadcasts after the end date are shown in the Expired status in BMC Digital Workplace admin console.
The broadcasts in Expired status are not shown to end users in BMC Digital Workplace.
Remedy ITSM and Smart IT broadcasts for the BMC Digital Workplace administrator
As the BMC Digital Workplace administrator, you might need to determine which broadcasts from the list of all broadcasts in admin console were created in Remedy ITSM or Smart IT. To do this, you should check the User Groups field of the selected broadcast in the Broadcast Properties section.
- For broadcasts that were created in Remedy ITSM or Smart IT, the User Groups field is always blank, as shown in the following illustration:
- For broadcasts that were created in BMC Digital Workplace, the User Groups field always includes a value, as shown in the following illustration:
The BMC Digital Workplace administrator cannot edit the broadcasts that were created in Remedy ITSM or Smart IT. However, the BMC Digital Workplace administrator can delete the required broadcasts from the admin console; the deleted broadcasts are not shown to end users.
Remedy ITSM and Smart IT broadcasts for BMC Digital Workplace end users
If the broadcast is created in Remedy ITSM or Smart IT, all company's end users can see this broadcast in their News Feed section of BMC Digital Workplace. End users also receive the following notifications about the new broadcasts:
- Bell notifications in BMC Digital Workplace universal client
- Push notifications in BMC Digital Workplace mobile clients (if not disabled by the user)
The notifications include broadcast title, message, date, and time, as shown in the following example: