This documentation supports the 18.11 version of BMC Digital Workplace Basic.

To view the latest version, select the version from the Product Version menu.

Configuring after installation of BMC Digital Workplace

This section describes the tasks to be performed after installing BMC Digital Workplace. It includes the following topics:

  • Configuring SSL for the Tomcat serverTo provide communication security among applications, configure SSL for the Apache Tomcat server. If you enabled SSL as part of the installation, SSL is already configured.
  • Creating rsso-agent.properties fileIf you plan to integrate the Product name library with Remedy Single Sign-On, you need create the rsso-agent.properties file on the Product name library server.
  • Configuring BMC Digital Workplace for Remedy Single Sign-OnBMC Remedy Single Sign-On authentication applies to desktop and mobile applications. When a user logs on to a mobile device, the user is prompted to enter the hostname and port. If the server has SSO enabled, the mobile client opens a browser to the SSO login page. The SSO server sets the SSO cookies after authentication on to the device browser. When the user relaunches the application, if the cookies are not expired, the mobile client displays the application. If the cookies are expired, the u
  • Making configuration changes to integrated applicationsYou can change the settings that Product name library uses to connect to BMC Service Request Management, BMC Remedy IT Service Management, and BMC Remedy Action Request System (BMC Remedy AR System, dedicated to the Product name library application).
  • Configuring multitenancyThe multitenancy feature provides the ability to segregate all data by operating company and customer company. This topic describes how to configure BMC_Digital_Workplace so that configuration data provided by BMC_Digital_Workplace is restricted to a specific tenant company.
  • Modifying ports for BMC Digital WorkplaceThis topic provides instructions to change the Product name library server port after installation. You might need to change the ports if you did not specify an open port during installation, or if these ports are in use.
  • Transferring data between environmentsThe Data Transfer tool, available with a Product name library installation is a set of multiple scripts that work in conjunction to export and import Product name library data between different Product name library environments.

  • Enable full test search (FTS) BMC recommends that you use Full Text Search which is available by default.

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