This documentation supports the 18.11 version of BMC Digital Workplace Basic.

To view the latest version, select the version from the Product Version menu.

18.11.00 enhancements

This section contains information about enhancements in version 18.11 of BMC Digital Workplace.

Limited updates for Apple iOS and Google Android mobile clients

The iOS and Android mobile clients packaged with this release do not contain the features released with BMC Digital Workplace 18.11. For planned changes to the mobile clients, see Product announcements.

Reassign approvals to other business users

Business users can now reassign their approvals to other business users by using the Reassign option:

The Reassign option is applicable for all types of approvals in BMC Digital Workplace. 

Additionally, commenting and attachment sharing is now supported for approvals from BMC Helix Business Workflows.

Requesters and approvers can also review questions and answers for a submitted BMC Helix Business Workflows request.

As in 18.08 BMC Digital Workplace version, approvers can delegate their business requests to alternate approvers by creating the delegation rules.

For more information about approvals and related processes, see Processing business requests.

Full text search for service request definitions

Full text search capabilities are now provided for the search of service request definitions (SRDs) from Remedy Service Request Management. Search terms stemming and case insensitivity are supported. Additionally, search results are displayed according to SRDs' popularity and the quantity of requests. For more information, see How search works in BMC Digital Workplace.

Additional capabilities for browsing categories in BMC Digital Workplace

By default, in the Browse categories menu of BMC Digital Workplace, Service Request Management and HR Case Management items are displayed in one list. Starting with BMC Digital Workplace 18.11, administrators can create separate top-level (root) categories for different items, as shown in the following illustration:

This feature helps to improve findability and convenience of use for end users. For more information about root categories, see Creating separate top-level categories for HR and IT requests.

Additional localization

The BMC Digital Workplace universal client is now localized into both Romanian and Greek. For a full list of supported languages and locales, see Supported languages and locales.

Clear multiple notifications

In BMC Digital Workplace, with a single click, users can clear all in-app notifications instead of deleting them one by one:


For more information about notification events and types of notifications in BMC Digital Workplace, see Status updates and notifications for end users

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