This documentation supports the 18.08 version of BMC Digital Workplace Basic.

To view the latest version, select the version from the Product Version menu.

Setting up VM requests through BMC Cloud Lifecycle Management

Using the BMC Digital Workplace with BMC Cloud Lifecycle Management integration, BMC Digital Workplace users can view and request available VM offerings as part of the Unified Catalog. Create sections and then add BMC Cloud Lifecycle Management offerings to the section. Users can then access these offerings in the BMC Digital Workplace Unified Catalog. After an offering is provisioned, users can view the provisioned services in the  My Stuff  tab in the BMC Digital Workplace client. If a user clicks a service, a BMC Cloud Lifecycle Management window opens where the user can manage the service. Pending, failed, and other status messages appear in the user's BMC Digital Workplace timeline.

Note

This integration is available for the BMC Digital Workplace Universal Client only, and for on-premises BMC Digital Workplace installations.

Requirements

BMC Cloud Lifecycle Management 4.5 and BMC MyIT 2.5 introduced this integration. The following versions have been tested as compatible:

BMC Cloud Lifecycle Management versionMyIT/BMC Digital Workplace version
BMC Cloud Lifecycle Management 4.5BMC MyIT 2.5
BMC Cloud Lifecycle Management 4.6
  • BMC MyIT 2.6
  • BMC MyIT 3.0.01
  • BMC MyIT 3.1
  • BMC MyIT 3.2
  • MyIT 3.3
  • BMC Digital Workplace 3.3.02
BMC Cloud Lifecycle Management 4.6.05

BMC Digital Workplace 3.4

BMC Digital Workplace 3.5

BMC Cloud Lifecycle Management 4.6.06

BMC Digital Workplace 18.02

BMC Digital Workplace 18.05

BMC Digital Workplace 18.08

Before you begin

Install BMC Cloud Lifecycle Management, as described in  Installing  in the BMC Cloud Lifecycle Management documentation.

Install BMC Digital Workplace, as described in Installing BMC Digital Workplace.

To configure the integration with BMC Cloud Lifecycle Management

The following video shows how to configure the integration between BMC Cloud Lifecycle Management and BMC Digital Workplace:

Note

The following video shows an older version of BMC Digital Workplace. The previous product name was MyIT. Although there might be minor changes in the UI, the overall functionality remains the same.


Important

If you change the superuser password in BMC Cloud Lifecycle Management, you must also update the password in the BMC Digital Workplace configuration.

If BMC Cloud Lifecycle Management uses SSL, you must copy the root certificate for the self-signed or 3rd-party certificate to the BMC Digital Workplace system, and import it to the cacerts  SSL file in the Java used by BMC Digital Workplace.

To view the BMC Cloud Lifecycle Management offerings in BMC Digital Workplace, the BMC Digital Workplace administrator must also have the entitlements and permissions configured in BMC Cloud Lifecycle Management.

If you want users to be able to access BMC Cloud Management Lifecycle from BMC Digital Workplace, those users must have the same user names on the BMC Remedy Action Request System server (AR System server) for BMC Digital Workplace and the AR System server for BMC Cloud Lifecycle Management. Additionally, the users should belong to respective BMC Cloud Lifecycle Management groups and tenants in BMC Digital Workplace.

You can configure BMC Distributed Server Option (DSO) workflows to synchronize the users that are created on BMC Digital Workplace with users on BMC Cloud Lifecycle Management. You can also configure DSO workflows with an escalation so that all the existing users are transferred to BMC Cloud Lifecycle Management first. For more information, see Integrating with Corporate ITSM for Foundation data and Tenants in the BMC Cloud Lifecycle Management documentation.

Note

If you use DSO to move users, manage the users from the BMC Digital Workplace AR System server. Otherwise, you run the risk of overwriting BMC Cloud Lifecycle Management user permissions when DSO migrates users from BMC Digital Workplace to BMC Cloud Lifecycle Management. On BMC Digital Workplace AR System server, create BMC Cloud Lifecycle Management groups and roles. That way, you can assign BMC Digital Workplace users the appropriate BMC Cloud Lifecycle Management group permissions, and then transfer the users to BMC Cloud Lifecycle Management with appropriate groups in place.

For more information, see the following topics in the BMC Cloud Lifecycle Management documentation:

clm provider configuration


Enter the CLM End User Portal (EUP) URL to be able to  launch the CLM Request window where the user can submit a request. This URL is also used to   launch the CLM service offering instance details from the BMC Digital Workplace service health page.

After configuring the BMC Cloud Lifecycle Management provider, click Reload providers.

To create BMC Cloud Lifecycle Management sections in the Unified Catalog  

To make offerings available to BMC Digital Workplace users, create BMC Cloud Lifecycle Management sections in BMC Digital Workplace, and then add selected offerings to the sections. Sections are not immediately available to users.

With sections, you can group offerings by user, department, platform, and other categories. VM offerings can appear in Unified Catalog CLM Sections or in mixed-source sections.

clm section offerings

Next, to make the BMC Cloud Lifecycle Management sections and offerings available to BMC Digital Workplace users, add the sections to the Unified Catalog.

clm sections in catalog

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