This documentation supports the 18.08 version of BMC Digital Workplace Basic.

To view the latest version, select the version from the Product Version menu.

Setting up sections in the Catalog

The Catalog in BMC Digital Workplace enables you to make requestable services, items, and knowledge articles from any configured providers available in a single location. Group requestable services, items, knowledge articles, and HR solutions into different sections for business users to request. HR solutions can include eForms, which replace paper and PDF forms.



Before you begin

Read the use case for requesting services and apps. If you plan to include HR requests, read the use case for requesting HR assistance. The catalog can be populated from multiple sources. The following diagram illustrates those sources and the enablement tasks before you can set up the catalog sections.

request services overview

Configure integrations with the sources for items in the catalog, as described in the following topics:

Catalog section examples

BMC Digital Workplace includes predefined catalog sections that you can display in your catalog. You can also create new catalog sections to group together items by category, or individual items.

When a section does not include any items, for example if a user is not entitled to any of the items included in a section, then the section is hidden.

The following illustration shows an example of a section that was given the name Popular requests. The shopping cart in the illustration is available only with BMC Digital Workplace Advanced.

Predefined catalog sections

BMC Digital Workplace includes predefined catalog sections based on the products you have integrated with BMC Digital Workplace. You can configure the name, item layout, and number of items displayed for each of these predefined sections. You cannot modify the sort order of items in the predefined section. And while you cannot permanently remove a predefined catalog section from the admin console, you can remove a predefined catalog section from being visible in the catalog.

Catalog sectionIntegrated productDescription
Your Favorites(Not applicable)

After you install or upgrade BMC Digital Workplace Advanced, and the BMC Digital Workplace Catalog application, the admin console adds the Your Favorites section to the list of visible catalog sections.

For information about managing favorites, see Favorite items in the catalog.

Most Viewed HR SolutionsBMC HR Case ManagementBMC HR Case Management tracks how many times each HR solution is viewed.
Most Viewed HR ArticlesBMC HR Case ManagementBMC HR Case Management tracks how many times each HR article is viewed.
Most Common IT RequestsBMC Service Request ManagementBMC Service Request Management tracks how many times each SRD is requested.
Quick LinksBMC Service Request ManagementQuick Links contain the Quick Pick list that you set up with requests from BMC Service Request Management.
How-To ResourcesBMC Knowledge ManagementHow-To Resources contain knowledge articles that you import from BMC Knowledge Management and links to external resources, which you can define in BMC Digital Workplace. For more information, see Setting up self-help resources.
All items and servicesBMC Digital Workplace Catalog

This category includes all available items and services from BMC Digital Workplace Catalog.



To create a new catalog section

In the BMC Digital Workplace Admin console, you can create sections to hold service requests and other self-help items from all providers.

  1. On the Service Requests tab, select Catalog > Catalog Sections.
  2. Click Add.

  3. Using the language of the default locale, enter a name for the catalog section.

  4. (Optional) Select alternate locales and enter the name in the language of the corresponding locales. The label you add is saved when you select a new locale, and all locale labels are saved when you save the section.
  5. Select Section type: Items to include service items one at a time, or link to a specific category.
  6. Select one of the following options:
    • Link Predefined Groups to this Section —Associate this section with a BMC Service Request Management, BMC Digital Workplace Catalog, or BMC HR Case Management category.
    • Choose items to add to section—Add items from any available category to this section.

    Note

    These options are not available when you modify a catalog section.

  7. Add service items or service categories as described in To add individual service items to a catalog section.

To add individual service items to a catalog section

You can add services from any configured service providers, such as BMC Cloud Lifecycle Management, BMC HR Case Management, and BMC Service Request Management. If you have BMC Digital Workplace Advanced, you can also add services that you build in BMC Digital Workplace Catalog. You can add How-to items (which are configured in BMC Digital Workplace) and Quick Links (which are populated from BMC Service Request Management). You can add knowledge articles that are configured in Remedy Knowledge Management and BMC HR Case Management. A custom catalog section can contain services, knowledge articles, or a mix of service types from one or more providers.

If you are adding a section to contain BMC Service Request Management, BMC Digital Workplace Catalog, or BMC HR Case Management items, you can link to a predefined category instead of individual items.

  1. On the Service Requests tab, select Catalog > Catalog Sections.
  2. Select the catalog section to which you will add items.
  3. Select Items to Add to Section.

  4. From the Item categories list, select the service category that has the items you want to add.
    ( Optional ) You can also search for categories that contain service items with names that match the text you enter. Multiple words are searched as a phrase.
  5. Select the items.
    • If you are adding items from the Knowledge articles category, you are prompted to search for knowledge articles. Search for knowledge articles and select them.
    • For other categories, from the column on the right, select items.
  6. Click Add Selected Items.
  7. Repeat steps 4 through 6 until you are finished adding items to this catalog section.

Note

Do not add more than 1000 BMC Digital Workplace Catalog services in a custom section to avoid issues with performance. If you must add more than 1000 items in a section, then consider using a dynamic section linked to a service category, or refer to the All Items and Services section.

To link a predefined service category to a catalog section

By linking predefined service categories to a catalog section, you create a dynamic section that automatically displays all services associated with this category.

Note

You can link predefined groups to a section only if the Link predefined groups to this section was enabled when this section was created.

You can link only one category to a catalog section.


  1. On the Service Requests tab, select Catalog > Catalog Sections.
  2. Select the catalog section to which you will link categories.
  3. From the Available Items list, select a service category to link.

  4. Click Link Selected Category.

    The predefined category will be available on the Catalog page when you configure it to be displayed in the BMC Digital Workplace:

To configure the layout options for sections

  1. Select a section for which you want to configure the layout options.

  2. You can configure any of the following options: 

     Field descriptions

    Sort Order

    This selection affects the sort order of the main catalog page only.

    • To have the system automatically sort the catalog tiles, select Alphabetically.
    • To manually arrange the items by using the Move Up and Move Down buttons, select Custom.

    Number of items displayed on desktop

    • To display all service item tiles for a section on the main catalog page, select Carousel.
    • To limit the number of service tiles for a section on the main catalog page, select 8, 12, or 16.
      (The user clicks View All to see all section tiles.)

    Catalog sections

    This selection affects the layout of items on the Catalog page.

    • Small size to display logo, title, ratings, and price. It is recommended if there are large number of items in a section.
    • Large size to display logo, title, approval, type, category, description, SLA, ratings, and price. It is recommended for featured items.

    Full page view on desktop

    This selection affects the layout of items in the section on the Full page view:

    • Small size to display logo, title, ratings, and price. It is recommended if there are large number of items in a section.
    • Large size to display logo, title, approval, type, category, description, SLA, ratings, and price. It is recommended for featured items.
  3. When you are finished with your selections, click Save.

To display a catalog section in BMC Digital Workplace

You can add catalog sections and arrange them in the order that you prefer.

  1. On the Service Requests tab, select Catalog >Settings > Catalog layout.
  2. From the column on the left, select the catalog section to display.
  3. Click Add >.

  4. In the column on the right, reorder the catalog sections.
  5. Click Save.

To hide a catalog section in BMC Digital Workplace

You can hide a catalog section and BMC Digital Workplace will retain the services it contains.

Note

If you hide the section that stores a user's favorite services, you disable the favorites feature entirely. For more information, see Favorite items in the catalog.


  1. On the Service Requests tab, select Catalog > Settings > Catalog layout.
  2. From the column on the right, select the catalog section to hide.
  3. Click < Remove.

  4. Click Save.

To remove a catalog section from the Admin console

You can remove a catalog section and the list of services from its configuration, but the services that were contained in the section will be retained.

  1. On the Service Requests tab, select Catalog > Catalog Sections > Catalog layout.
  2. Select a catalog section to remove.
  3. Click Remove.

  4. Confirm all prompts.

To configure the size of service tiles for predefined service categories

Predefined categories of services are retrieved from all systems that are integrated with BMC Digital Workplace.

End users can view predefined categories by selecting Catalog > Browse categories, and browsing for a category. The selected category displayed all services associated with it, which is configured in a connected external system.

By default, the size of service tiles displayed in categories is small.

You can configure to change the layout style for all category pages as follows:

The size of service tiles will become large, and will include the additional available information: logo, title, ratings, and price.

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