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Roles and permissions

This section describes both administrator and end-user permissions for BMC Digital Workplace. For information about how multitenancy affects access, see Configuring multitenancy

Administration permissions specific to  BMC Digital Workplace

To access the BMC Digital Workplace Admin console, administrators require MyIT Admin permission. For more information, see Setting up administrator authentication.

You can restrict administrators to specific areas of the BMC Digital Workplace Admin console, as described in Assigning administrator permissions.

An administrator can access the tenant configuration utility (used for multitenancy) without any permissions due to API token authentication. For more information, see Configuring multitenancy

Related topics

Configuring people information in the BMC Remedy ITSM documentation

Reviewing active users

Permissions for BMC Digital Workplace end users

To access BMC Digital Workplace, end users require a login ID and password in BMC Remedy ITSM, BMC HR Case Management, or both.

The following table indicates permissions needed to access areas of the application or types of items in the Catalog.

Item or areaPermissionApplication controlling permissionAdditional information

Business Manager - to be able to approve service requests and see additional details about those requests

To be assigned as an approver in Smart IT, the following functional roles are required:

  • Infrastructure Change Approver - to be selected as an approver for change requests
  • Knowledge Management Approver - to be selected as an approver for knowledge articles
  • Release Approver - to be selected as approver for releases
  • Request Approver - to be selected as a Support approver for requests
  • SRD Approver - to be selected to approve service request definitions (SRDs) for publication

Service Request Management user roles in the BMC Remedy ITSM documentation

Functional roles and extended application access in the BMC Remedy ITSM documentation

No permissions required to approve HR requestsBMC HR Case ManagementNo additional information
Knowledge articles

No permissions required

(BMC Knowledge Management)

Visibility groups restrict which specific knowledge articles are available. To make knowledge articles visible to end users, set Publish to External Audiences to Yes and Status to Published.
No permissions requiredBMC HR Case ManagementNo additional information
Service Requests

No permissions required

(BMC Service Request Management)
Entitlement restrict which specific service requests are available.
Virtual Machines

No permissions required

However, for users to be able to access BMC Cloud Management Lifecycle from MyIT, those users must have the same user names on the BMC Remedy Action Request System server (AR System server) for MyIT and the AR System server for BMC Cloud Lifecycle Management. Additionally, the users should belong to respective BMC Cloud Lifecycle Management groups and tenants in MyIT.

BMC Cloud Lifecycle ManagementSetting up VM requests through BMC Cloud Lifecycle Management
HR solutionsCase ViewerBMC HR Case ManagementRoles and permissions in the BMC HR Case Management documentation

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