Unable to render {include} The included page could not be found.

Processing business requests


The processing of business requests involves requesters and approvers. Requesters are the business users who request services in the Catalog section of BMC Digital Workplace, such as password resets, software installations, changes to employees' statuses, and similar. Approvers are the business users who receive and resolve approval requests from the requesters.

BMC Digital Workplace supports the following types of approval requests:

  • Requests from BMC Remedy Service Request Management 
  • Requests from BMC HR Case Management
  • Requests from BMC Helix Business Workflows
Related topics

The following section describes how approvers can process their requests, and includes the following tasks:

TaskTypes of requests supportedDescriptionReference
Approving requestsAll types of requests

When approvers receive the approval requests, they can either approve, reject, or put the requests on hold. Requesters and approvers are notified about changes for all types of approval requests.

Approving business requests
Delegating requests
  • Requests from BMC Remedy Service Request Management 
  • Requests from BMC HR Case Management

    Note: The delegation feature is not supported if BMC HR Case Management and Remedy ITSM are installed on different AR systems

Approvers can create delegation rules to delegate their requests to alternate approvers. The time period of the delegation is set in advance to cover the time when the original approver is on a leave.

This feature helps to decrease the number of unresolved business requests.

Delegating business requests to alternate approvers
Was this page helpful? Yes No Submitting... Thank you

Comments