This documentation supports the 18.08 version of BMC Digital Workplace Basic.

To view the latest version, select the version from the Product Version menu.

Contents of the logs

BMC Digital Workplace provides logging capabilities to help resolve application issues. For most log files, the format of the content is as follows:
TIME| THREAD | LEVEL| COMPONENT| MESSAGE

The following log files are available:

Log fileLocationDescription
ITSMServerConfigureXMLTask.log<InstallDir>/DWP/Logs/Installer log. Contains information about the import of data to the BMC Remedy ITSM server.

digital_workplace_patch_install_log.txt

  • Windows: %TEMP%/
  • Linux: \tmp\

Patch Installer logs. Check this file for exceptions if the patch installation is:

  • Completed with warnings
  • Failed with error

If any DEF import failure exceptions are logged, check the RIK log files.

digital_workplace_install_log.txt

  • Windows: %TEMP%/
  • Linux: \tmp\

Installer logs. Check this file for exceptions if the installation is:

  • Completed with warnings
  • Failed with error

If any DEF import failure exceptions are logged, check the RIK log files.

RikStatement.html

<InstallDir>/ DWP/Logs/

Remedy component installer logs. Check this file for details if any DEF import failure exceptions are logged in the BMC Digital Workplace installer or patch installer logs. The log is displayed as an HTML report.

RikStatement.log

Remedy component installer logs. Check this file for details if any DEF import failure exceptions are logged in the BMC Digital Workplace installer or patch installer logs.

RikStatement_apps.log

Remedy component installer logs. Check this file for a summary report of the total number of DEF imports that passsed, failed, and skipped during BMC Digital Workplace installation. The details are provided in RikStatement.log and RikStatement.html

SRMServerInitTask.log
 
dwp.<timeStamp>.part.n.log<InstallDir>/DWP/Logs/yyyy-mm-weekn

Primary Tomcat log file. Events for BMC Digital Workplace are logged in this file. To download a sample file with all log levels set to debug, see MyIT Tomcat Logging in the BMC Support Knowledge Base. To configure the logging levels, see Configuring logs.

This file is saved at regular intervals defined within the logback-dwp.xml file. It contains data related to back-end calls and their duration. When the maximum defined log file size is reached, a new log file is created, and the n counter in the log file name is incremented to n+1.

dwp.log




<InstallDir>/ DWP/Logs/

This is the current version of dwp.<timeStamp>.part.n.log. The time stamp and part are added when the file is saved, and a new dwp.log is started.
dwp-error.log

Tomcat error log file. All errors are logged to this file.

dwp-metadata.logLog of the metadata load process. Contains metadata-related errors and statistics.
dwp-perf.log

Additional Tomcat log file created if log type selected is Performance.

dwp-sysinfo.logProvider startup log. Check this log file for provider failures, such as integration issues.
dwp-test.logLog for the Health Check utility.
dwp-userpool.log

Log for the user

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