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Localizing titles and messages

You can localize titles and messages in BMC Digital Workplace, as described in this topic. 

Before you begin

Review the languages and locales supported in BMC Digital Workplace. For more information, See, Supported languages and locales.

To localize titles and messages

Follow this procedure for each area that you are localizing.

  1. From the BMC Digital Workplace Admin console (http://BMCMyITserver:port/ux/admin), access the applicable configuration screen, as described in the localizable areas and fields table.
  2. Select the locale for which you are providing localized text, as in the following example screen.


    For every title and message that you are localizing, first modify the text for the default locale. If you are modifying existing text provided by BMC, you must also modify the text for all locales that your users might use. The default text is shown on the user’s device if the device has no text defined for the locale or no specific locale selected.

    For example, support categories include text provided by BMC for all locales; users with a specified locale of English see the text for English. However, users with a specified locale of Hindi see the default text, because Hindi is not a supported locale. Asset actions do not include text provided by BMC, so you might choose to enter terms for the default locale only.

  3. Enter the localized text into the localizable fields.
  4. Repeat steps 2 and 3 for each language to which you want to localize.
  5. Click Save.

Localizable areas and fields

Localizable area

How to access configuration screen

Localizable fields

Additional information

Contact options

  1. On the Help Desk tab, click Contact Options.

  2. In the Contact Type field, select General Help or Account Problems.

Custom Message field for both the General Help Properties and Account Problems Properties areas.

For General Help, the text is shown when the user taps Not finding what you need at the bottom of the Assistance screen, and then taps IT Contact Information.

For Account Problems, the text is shown when a user taps the Account Problems button on the logon screen.

Sections in the Catalog

  1. On the Service Requests tab, select Catalog > Catalog Sections.

  2. Click the section you want to edit, or click Add to create a new section.


For more information, see Setting up sections in the Catalog

Superbox placeholder texts

  1. Select Configuration, then click Branding Settings.

  2. Click the Superbox tab.

  • Placeholder

  • Advanced placeholder

The placeholder texts can be used to tell the users what they can do by using the Superbox.

  • Placeholder text is displayed in the Superbox when users are on the News Feed tab.

  • Advanced placeholder text is displayed in the Superbox when users click it.

The fields have a character limit as follows:

  • Placeholder — 100 characters

  • Advanced placeholder — 255 characters

Note: If you copy and paste text in these fields, and the number of characters exceed the limit, text is truncated to meet the character limit.

Support categories

  1. Select Configuration, then click Branding Settings.

  2. Click the Support/Catalog tab.

Several category fields, as illustrated in Customizing the terminology used in BMC Digital Workplace.

Note: The Support tab is a legacy feature. This feature is available only if you enabled it prior to the upgrade from a version earlier than MyIT 3.3.

For an illustration of the support categories as they appear to users, see Customizing the terminology used in BMC Digital Workplace.

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