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Customizing icons

An icon can be displayed for each item and category in the Catalog. You can use custom icons from the following integrated applications:

  • BMC Service Request Management
  • BMC HR Case Management

In addition, you can use icons installed with BMC Digital Workplace  or you can upload custom icons in  BMC Digital Workplace . If icons are not provided from the integrated applications and you do not specify the icon, then a default icon from  BMC Digital Workplace  is used.

Related topics

Configuring service request images in the BMC Service Request Management 9.1 documentation


Before you begin

Set up the catalog, as described in Setting up sections in the Catalog.

To upload custom icons in  BMC Digital Workplace

If your custom icons do not come from integrated applications, you can upload them in BMC Digital Workplace . In addition, you can override icons from integrated applications with custom icons. Image files for custom icons have the following restrictions:

File sizeLess than 500 KB
Formatjpeg, png, or gif
DimensionsOptimal dimensions are 300 x 300 pixels. There are no restrictions on dimensions; if you are not satisfied with the appearance in BMC Digital Workplace , you might use a graphics program to crop or resize the image to the optimal dimensions.

icons

To use custom icons from BMC Service Request Management

If you set images for SRDs or for SRD categories, you can display them in BMC Digital Workplace  instead of the generic icons by performing the following steps:

  1. From the BMC Digital Workplace  Admin console, select Configuration.
  2. Select SRM pluggable provider.
  3. Change the value of useExternalIcon to true.
  4. Click Reload providers.

To use custom icons from BMC HR Case Management

If you set images for Solutions or for Solution categories, you can display them in BMC Digital Workplace  instead of the generic icons by performing the following steps:

  1. From the BMC Digital Workplace  Admin console, select Configuration.
  2. Select HRCM - service catalog pluggable provider.
  3. Change the value of useExternalIcon to true.
  4. Click Reload providers.

Where to go from here

Satisfaction surveys

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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