MultiExcerpt named 'space-announcement' was not found
The multiexcerpt named 'space-announcement' was not found. Please check the page name and MultiExcerpt name used in the MultiExcerpt Include macro.

Verifying the Smart IT and MyIT server installation

To verify the installation:
  • Check the Services and ensure that the  application service is running. For Windows, this service is Smart IT/MyIT Application. For Linux, this service is myittomcat.
  • Go to http://localhost:port/ux/admin and log on using using MyIT administrator credentials.

    localhost is the host name or IP address of the server, and port is the port defined for the administration console during installation. 

  • For Linux, the installer registers the following services:
    • myittomcat
    • myitmongod
    • socialserviced
    • openfire(only if Smart IT chat feature is installed)
  • For Windows, the installer registers the following services:

    •  SmartIT/MyIT Application  
    • MongoDB
    • MyITSocialService
    • openfire(only if Smart IT chat feature is installed)

Where to go from here

After you verify the installation, continue with Post installation procedures for Smart IT and MyIT.

Was this page helpful? Yes No Submitting... Thank you


  1. Chris Andrews

    I just installed on Windows, but your list of (4) services isn't what I now have.  I assume the MongoDB service only shows up if you install the bundled MongoDB.  We are using a separate database server, so that service isn't present.  And there is no 'service' for SmartIT/MyIT Application.

    May 04, 2017 07:28
    1. Philomena Dolla vizayam

      Chris, you are right about the MongoDB service showing up only when you have the bundled version installed.

      The SmartIT/MyIT Application service would most likely not show up if you did not install the bundled Tomcat server. You can try starting Tomcat manually.

      May 05, 2017 05:21