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Using

MyIT is a next-generation, self-service application for business users to connect with IT and HR anywhere, anytime, on any device. Users are encouraged to share their experiences and post status updates about the resources that concern them. IT can analyze the conversations around resources to gain insight into service usage trends, in order to plan for the organization's future needs more efficiently. For highlights of the supported capabilities, see Use cases.

MyIT is highly configurable. Features available to users in the client applications depend on which functionality is enabled and how MyIT is configured.

This topic includes the following sections:

Video assistance

The following video provides an introduction to some of the capabilities of MyIT.

TopicVideo
Finding places and assets (2:42)

https://youtu.be/HJKoQdEpXrU

Mobile clients and the Universal Client

MyIT mobile clients are available for both Apple iOS and Google Android. The Universal Client can be accessed from a web browser on your desktop or laptop computer. In general, the same capabilities are available from both the mobile applications and the Universal Client with only the following exceptions:

Functionality available only from mobile clientsFunctionality available only from the Universal Client
Scanning QR codes to get self-help and submit requests specific to locations and assets in those locations.
  • Accessing AIF-type requests from the catalog.
  • Opening e-Forms from BMC HR Case Management. (However, PDF form attachments are available from all clients.)
  • Requesting VMs (through integration with BMC Cloud Lifecycle Management)

Notifications are available on both mobile clients and the Universal Client. However, there are some differences in how notifications are received for different areas of the application. For more information, see Status updates and notifications.

Configuration options for client applications

MyIT users can configure the following options:

  • Locale - MyIT client applications are localized. To see a localized view of the Universal Client, the user must set the locale in the browser. To see a localized view of the mobile application, the user must set the system language for the mobile device.
  • Settings - The MyIT clients have settings by which users can set their home location and notification preferences.
  • Profile - The profile in MyIT includes a photograph, job title, phone number, and email address. Users can update their profiles from the MyIT client applications.

MyIT users can make requests for other users, as described in Self-service requests as another user.

Related topics

Use cases

Changing client functionality options

Administering

General troubleshooting


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