MyIT is a next-generation, self-service application for business users to connect with IT and HR anywhere, anytime, on any device. Users are encouraged to share their experiences and post status updates about the resources that concern them. IT can analyze the conversations around resources to gain insight into service usage trends, in order to plan for the organization's future needs more efficiently. For highlights of the supported capabilities, see Use cases.
MyIT is highly configurable. Features available to users in the client applications depend on which functionality is enabled and how MyIT is configured.
This topic includes the following sections:
The following video provides an introduction to some of the capabilities of MyIT.
Mobile clients and the Universal Client
MyIT mobile clients are available for both Apple iOS and Google Android. The Universal Client can be accessed from a web browser on your desktop or laptop computer. In general, the same capabilities are available from both the mobile applications and the Universal Client with only the following exceptions:
|Functionality available only from mobile clients||Functionality available only from the Universal Client|
|Scanning QR codes to get self-help and submit requests specific to locations and assets in those locations.|
Notifications are available on both mobile clients and the Universal Client. However, there are some differences in how notifications are received for different areas of the application. For more information, see Status updates and notifications.
Configuration options for client applications
MyIT users can configure the following options:
- Locale - MyIT client applications are localized. To see a localized view of the Universal Client, the user must set the locale in the browser. To see a localized view of the mobile application, the user must set the system language for the mobile device.
- Settings - The MyIT clients have settings by which users can set their home location and notification preferences.
- Profile - The profile in MyIT includes a photograph, job title, phone number, and email address. Users can update their profiles from the MyIT client applications.
MyIT users can make requests for other users, as described in Self-service requests as another user.