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Use cases

MyIT is a next-generation, self-service application for business users to connect with IT and HR anywhere, anytime, on any device. Users are encouraged to share from their experiences and post status updates about the resources that concern them. IT can analyze the conversations about resources to gain insight into service usage trends, in order to plan for the organization's future needs more efficiently. 

Common MyIT use cases

Finding people and assets

Solving problems through self-help

Requesting services and apps

Requesting HR assistance

Reporting issues

Click each tab on the left to see how to work with different use cases and to get a summary of the implementation tasks required to enable each use case. 

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