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Self-service requests as another user

If a self-service user is an approved delegate of another user, the self-service user may request services as that other user. This feature requires the setup of on-behalf-of entitlement rules in Service Request Management, even if SRM is not involved in the service provisioning and fulfillment process.

Two ways to request services as another user

  • The self-service user can change the Requested for user at the time of the request. A user can search for services that the user is entitled to view, and request them on behalf of another user who might not be entitled to view them. For instance, a team lead with enhanced entitlement permissions can request specific products or services for team members.
    The following illustration shows how a user can change the requested for user at the time of the request:

  • If MyIT is integrated with MyIT Service Broker, the self-service user can change the user's own catalog view temporarily to impersonate another user. When Request as someone else is enabled, the requesting user can view only the products and services that the alternate user are entitled to view. Also, services through providers that have been integrated directly with MyIT will not be available.
    The following illustration shows the option beneath the user's profile icon to Request as someone else:

To set up on-behalf-of definition rules

See Creating on-behalf-of definition rules in the Service Request Management 9.1 online documentation.

To assign the on-behalf-of user in MyIT Service Broker and the enhanced catalog

The on-behalf-of user is called the requested-for user in MyIT Service Broker and enhanced catalog workflows. For information about implementing the requested-for user properties in workflows, see Capturing user request information in the MyIT Service Broker 3.3 online documentation.

Related topics

Service catalogs in the MyIT Service Broker 3.3 documentation

Setting up service requests through BMC Service Request Management

Setting up sections in the Catalog

Creating on-behalf-of definition rules

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