MultiExcerpt named 'space-announcement' was not found
The multiexcerpt named 'space-announcement' was not found. Please check the page name and MultiExcerpt name used in the MultiExcerpt Include macro.

Required ports

For the MyIT and BMC Remedy with Smart IT (Smart IT) server and client applications, you must verify that the following ports are open:

Apple notification

TCP port 2195 outbound from MyIT and Smart IT Server to Apple Push Notification Service at

TCP port 5223 outbound from iOS devices to

TCP port 443 outbound from iOS devices to, as a fallback over WiFi when devices cannot communicate over port 5223

Apple push notifications

Google notification

HTTPS ports 5228, 5229, and 5230 inbound from the Google Cloud Messaging (GCM) at * to Android devices


HTTPS port 443 outbound from the MyIT and Smart IT server to *

Android GCM HTTP connection server

Google IP addresses ranges

Universal client and Admin console

HTTP port 9000Not applicable
Social portHTTP port 9001Not applicable
MongoDBHTTP port 27017Not applicable
MongoDB in a clustered replica set

HTTP port 25017

HTTP port 26017

Deploying MongoDB as a replica set
(Smart IT only) Chat server
HTTP port 7070 Not applicable
Openfire Admin consoleHTTP port 9090 Installing Chat on a remote server
Was this page helpful? Yes No Submitting... Thank you


  1. Jan Sierens

    Could you add source and destination information including ports? For example does the social port need to be accessible from outside or is it the MyIT server that needs to access something else? I guess MongoDB doesn't need to be accessible from outside?

    Apr 27, 2017 05:07
    1. Philomena Dolla vizayam

      I'll check with the team and get back to you. 

      Apr 28, 2017 04:40
    1. Philomena Dolla vizayam

      The only port that needs to be accessible from outside is the Tomcat port for the Universal Client. All the other ports can be closed from outside connections.

      Jul 18, 2017 05:15