Preparing for upgrade
Complete the following tasks:
Review the system requirements:
|Make sure that you meet the system requirements for this release.|
|2||Review the known and corrected issues||
Review the following release notes:
|3||This topic explains how to obtain the files that you need for installation from the BMC Electronic Product Distribution (EPD) site.|
|4||Review the guidelines in the BMC Remedy with Smart IT documentation.||BMC has conducted an analysis of various performance test results and provided performance benchmarking methodology and environment. The recommendations from these tests are validated by the test results.|
|5||Before you start installing the products, you must gather information about the parameters that the installer requires for each product. The planning spreadsheet provided in this section helps you gather these parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.|
|Before you upgrade Smart IT or MyIT, you must install the Smart IT MyIT User Experience patch. This patch enables BMC Remedy IT Service Management (BMC Remedy ITSM) to work with Smart IT and MyIT. For Smart IT, this patch enables viewing incidents, requests, approvals, and so on in the timeline and activity feed. Without this patch, timelines, email notifications, and social features do not work in either Smart IT or MyIT. The installation applies required BMC Remedy ITSM patches.
|8||in the BMC Remedy with Smart IT documentation.||
Openfire chat 4.0.2 is compatible with Smart IT 1.5.01.
|9||Upgrade to 64-bit Java Runtime Environment (JRE) 8.||Upgrade to JRE 8 on all the servers where you have Smart IT and MyIT installed.|
|10||Take a backup of BMC Remedy AR server database and Smart IT and MyIT database.||To recover from any unexpected upgrade failure and resume upgrade from the last executed stage, take a back up of BMC Remedy with Smart IT and MyIT database and BMC Remedy AR Server database.|