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Preparing for upgrade

Complete the following tasks:   

StepActionAdditional information

Review the system requirements:

  • Compatibility matrix
  • Hardware requirements
  • Required ports
Make sure that you meet the system requirements for this release.
2Review the known and corrected issues

Review the following release notes:

  • Release notes and notices
  • Smart IT 1.5 release notes and notices
3 Download the Smart IT and MyIT installation files This topic explains how to obtain the files that you need for installation from the BMC Electronic Product Distribution (EPD) site.
4Review the  Smart IT and BMC My IT performance and tuning guidelines in the BMC Remedy with Smart IT documentation.BMC has conducted an analysis of various performance test results and provided performance benchmarking methodology and environment. The recommendations from these tests are validated by the test results.
5 Complete the upgrade worksheets Before you start installing the products, you must gather information about the parameters that the installer requires for each product. The planning spreadsheet provided in this section helps you gather these parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.

Install the Smart IT and MyIT User Experience patch

Before you upgrade Smart IT or MyIT, you must install the Smart IT MyIT User Experience patch. This patch enables  BMC Remedy IT Service Management (BMC Remedy ITSM) to work with Smart IT and MyIT. For Smart IT, this patch enables viewing incidents, requests, approvals, and so on in the timeline and activity feed. Without this patch, timelines, email notifications, and social features do not work in either Smart IT or MyIT. The installation applies required BMC Remedy ITSM patches.
8 Upgrading Openfire chat to version 4.0.2 in the BMC Remedy with Smart IT documentation.

Openfire chat 4.0.2 is compatible with Smart IT 1.5.01.

9Upgrade to 64-bit Java Runtime Environment (JRE) 8.Upgrade to JRE 8 on all the servers where you have Smart IT and MyIT installed.
10Take a backup of BMC Remedy AR server database and Smart IT and MyIT database.To recover from any unexpected upgrade failure and resume upgrade from the last executed stage, take a back up of BMC Remedy with Smart IT and MyIT database and BMC Remedy AR Server database.

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