The following topics are provided:
If you have database access restrictions and cannot allow the MyIT and BMC Remedy with Smart IT (Smart IT) installer to create a database, you can create a pre-existing database.
When you pre-create a database, you create database users and assign required roles to them.
Required database schemas
MyIT and Smart IT require the following database schemas:
|schemaName_business||Stores business data|
|schemaName_system||Stores system data|
|openfire||(Required only if you are using chat in Smart IT) Stores chat data||—|
The database tables above start out small and grow to a size but the size is much small when compared to ITSM DB or MongoDB.
You can replace schemaName with SmartIT or any other identifier that you prefer. BMC recommends that you keep "_business" and "_system" as part of these schema names so that you can easily identify the data in the tables. During installation, you can specify these schemas.
Databases you can pre-create
Depending on the database you are using click on the topic: