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Post installation procedures for Smart IT and MyIT

Perform the following tasks:

StepActionAddtional information

(Recommended) Configure SSL for the MyIT server

To provide communication security among applications, configure SSL for the Apache Tomcat server. If you enabled SSL as part of the installation, SSL is already configured.

(Recommended) Integrate with BMC Remedy Single Sign-On

BMC Remedy Single Sign-On authentication applies to both the universal client and to mobile applications. When a user logs on to a mobile device, the user is prompted to enter the hostname and port. If the server has SSO enabled, the mobile client opens a browser to the SSO login page. The SSO server sets the SSO cookies after authentication on to the device browser. When the user relaunches the application, if the cookies are not expired, the mobile client displays the application. If the cookies are expired, the user is shown the login page again for authentication.

Note: This link opens a topic from the BMC Remedy Single Sign-On documentation.


(Recommended Enable full text search(FTS)

BMC recommends that you use Full Text Search which is available by default.

Note: This link opens a topic from the BMC Remedy with Smart IT documentation.


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