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Performing the Smart IT and MyIT installation

The following topics are provided:

Before you begin

Complete the steps in Preparing for installation.

Consider the following before you proceed with the installation

  • If your BMC Remedy IT Service Management (BMC Remedy ITSM) environment is non-Unicode, do not import the BMC Remedy Service Request Management definition files using the installer. Instead, import the definition files manually after installing Smart IT and MyIT and the BMC Remedy ITSM patches. 
  • To protect data, use HTTPS to communicate to the Remedy with Smart IT (Smart IT) and MyIT server. You can do so either through a load balancer or reverse proxy,or by enabling HTTPS on the Smart IT and MyIT server.
  • If using an Oracle database for your installation, verify that USERS and TEMP tablespaces exist. If not, you must create these tablespaces. The installer creates the user schemas that reference these two tablespaces as the default.

To perform the installation

StepActionAdditional information

Install Smart IT and MyIT on a single server


Install Smart IT and MyIT in a cluster

  1. Install Smart IT and MyIT on the primary server. Specify the with In a New Cluster option during installation.
  2. Install Smart IT and MyIT on the secondary server. Specify the with In an Existing Cluster option during installation.

Install Smart IT and MyIT using silent mode Silent installation reads the parameters provided in the options.txt file and installs Smart IT and MyIT without launching a wizard.
2Resolve issues indicated by the installer, if any.

The installer performs the following pre-install checks before proceeding with the installation:

  • Disk space
  • JAVA runtime version
  • Database version
  • Directory permissions
  • MyIT/Smart IT installed version
  • Components operation status (running Social, MyIT, Mongo are brought to required state as part of installation/upgrade)

Installation does not proceed if the pre-install check detects inconsistencies in the required components.

3 Verify the Smart IT and MyIT server installation Perform these checks to verify your installation.

To troubleshoot the installation

The Smart IT and MyIT installer and the Smart IT and MyIT server produce several logs that you can use for troubleshooting. To view the log files, you can use the MyIT MaintenanceTool in the MYIT_HOME directory.

Type of logLocation

Windows: %TEMP%

Linux: /tmp

Smart IT and MyIT application serverTOMCAT_HOME/logs
Smart IT and MyIT social server and MongoDBMYIT_HOME/MyIT/Logs
Smart IT and MyIT logs for definition files and location<Installed Folder>/\Smart_IT_MyIT\Log

Where to go from here

Configuring after installation

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