Performing the Smart IT and MyIT installation
The following topics are provided:
Before you begin
Complete the steps in Preparing for installation.
Consider the following before you proceed with the installation
- If your BMC Remedy IT Service Management (BMC Remedy ITSM) environment is non-Unicode, do not import the BMC Remedy Service Request Management definition files using the installer. Instead, import the definition files manually after installing Smart IT and MyIT and the BMC Remedy ITSM patches.
- To protect data, use HTTPS to communicate to the Remedy with Smart IT (Smart IT) and MyIT server. You can do so either through a load balancer or reverse proxy,or by enabling HTTPS on the Smart IT and MyIT server.
- If using an Oracle database for your installation, verify that USERS and TEMP tablespaces exist. If not, you must create these tablespaces. The installer creates the user schemas that reference these two tablespaces as the default.
To perform the installation
|Silent installation reads the parameters provided in the |
|2||Resolve issues indicated by the installer, if any.|
The installer performs the following pre-install checks before proceeding with the installation:
Installation does not proceed if the pre-install check detects inconsistencies in the required components.
|3||Perform these checks to verify your installation.|
To troubleshoot the installation
The Smart IT and MyIT installer and the Smart IT and MyIT server produce several logs that you can use for troubleshooting. To view the log files, you can use the MyIT MaintenanceTool in the MYIT_HOME directory.
|Type of log||Location|
|Smart IT and MyIT application server||TOMCAT_HOME/logs|
|Smart IT and MyIT social server and MongoDB||MYIT_HOME/MyIT/Logs|
|Smart IT and MyIT logs for definition files and location||<Installed Folder>/\Smart_IT_MyIT\Log|