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Localizing titles and messages

You can localize titles and messages in MyIT, as described in this topic. This topic includes the following sections:

Before you begin

Review the languages and locales supported in MyIT. See, Supported languages and locales.

To localize titles and messages

Follow this procedure for each area that you are localizing.

  1. From the MyIT Administration Console (http://BMCMyITserver:port/ux/admin), access the applicable configuration screen, as described in the localizable areas and fields table.
  2. Select the locale for which you are providing localized text, as in the following example screen.

    Important

    For every title and message that you are localizing, first modify the text for the default locale. If you are modifying existing text provided by BMC, you must also modify the text for all locales that your users might use. The default text is shown on the user’s device if the device has no text defined for the locale or no specific locale selected.

    For example, support categories include text provided by BMC for all locales; users with a specified locale of English see the text for English. However, users with a specified locale of Hindi see the default text, because Hindi is not a supported locale. Asset actions do not include text provided by BMC, so you might choose to enter terms for the default locale only.

  3. Enter the localized text into the localizable fields.
  4. Repeat steps 2 and 3 for each language to which you want to localize.
  5. Click Save.

Localizable areas and fields

Localizable areaHow to access configuration screenLocalizable fieldsAdditional information
Contact options
  1. On the Help Desk tab, click Contact Options.
  2. In the Contact Type field, select General Help or Account Problems.
Custom Message field for both the General Help Properties and Account Problems Properties areas.

For General Help, the text is shown in the when the user taps Not finding what you need at the bottom of the Assistance screen, and then taps IT Contact Information.

For Account Problems, the text is shown when a user taps the Account Problems button on the logon screen.

Appointments information
  1. Select More > Configuration, then click Branding Settings.
  2. Click the Appointments tab.

Description Instructions

Description Instructions provide the instructions that tell users what to enter when creating an appointment.
Catalog
  1. Select More > Configuration, then click Branding Settings.
  2. Click the Catalog tab.
  • Appointment
  • Contact IT button
For information about changing the labels of the localizable fields, see Changing terminology used in the application.
My Stuff
  1. Select More > Configuration, then click Branding Settings.
  2. Click the My Stuff tab.
My Stuff

The My Stuff tab lists the services that the self-service user is following and displays the health of these services. This tab also displays the self-service user's requested items that come from MyIT Service Broker.

Asset Actions
  1. On the Location Management tab, click Assets > Actions Library.
  2. Click the action you want to edit, or click Add Action to create a new action.
Name, Type, URL, and Tag fieldsFor more information about actions and these fields, see Associating actions to asset types.
Asset TypesOn the Location Management tab, click Assets > Asset Types.
  • Name
  • Good status label
  • Bad status label
  • Unknown status label
For information about asset types and these fields, see Adding and editing asset types.
Service Actions
  1. On the Services tab, select Service Actions.
  2. Click the action you want to edit, or click Add Action to create a new action.
NameFor information about services and service types, see Setting up services.
Sections in the Catalog
  1. On the Service Requests tab, select Catalog > Catalog Sections.
  2. Click the section you want to edit, or click Add to create a new section.
NameFor more information, see Setting up sections in the Catalog
Superbox placeholder texts
  1. Select More > Configuration, then click Branding Settings.
  2. Click the Superbox tab.
  • Placeholder
  • Advanced placeholder

The placeholder texts can be used to tell the users what they can do by using the Superbox.

  • Placeholder text is displayed in the Superbox when users are on the News Feed tab.
  • Advanced placeholder text is displayed in the Superbox when users click it.

The fields have a character limit as follows:

  • Placeholder — 100 characters
  • Advanced placeholder — 255 characters

Note: If you copy and paste text in these fields, and the number of characters exceed the limit, text is truncated to meet the character limit. .

Support categories
  1. Select More > Configuration, then click Branding Settings.
  2. Click the Support/Catalog tab.
Several category fields, as illustrated in Changing terminology used in the application.

Note: The Support tab is a legacy feature. This feature is available only if you enabled it prior to the upgrade to MyIT 3.3.

For an illustration of the support categories as they appear to users, see Changing terminology used in the application.

Related topics

Supported languages and locales

Adding contact information for key departments or personnel

Changing terminology used in the application

Associating actions to asset types

Adding and editing asset types

Setting up services

Setting up sections in the Catalog

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Comments

  1. Andrius Seirys

    Hi,

    how can I force the Universal Client to display Default locale no matter what is the browser setting?

    Mar 21, 2017 07:06
    1. Michele Marques

      I will investigate the options and get back to you.

      Mar 24, 2017 04:44
      1. Olga Kutetska

        Hello,

        There is no configuration option that can enable the behavior that you have explained.

        As a workaround, you can have several browsers installed, and make the language that you need on MyIT Universal Client the default browser language.

        If you strongly require to have one locale in BMC MyIT and another locale in a browser, please let me know, and I will let the Product Owner know about the feature request for future releases.

         

        Mar 29, 2017 04:56
  2. Andrius Seirys

    Hi Olga,

    suggested workaround is not an option as we do not control client browsers.

    What I require is to have English (default) locale for all MyIT clients, no matter what browser language they have set. This helps in preparing instructions as there's no confusion if they see something different than it is in docs. Also, if you do remote support you don't need to play with the user browser settings in order to see menus in language that everyone understands.

    Mar 29, 2017 05:18
    1. Olga Kutetska

      Hello,

      In this case, this is a feature request, since MyIT does not support the behavior explained. Please, add the request for implementation in https://communities.bmc.com/community/bmcdn/myit.

       

       

      Mar 30, 2017 07:23