Localizing titles and messages
You can localize titles and messages in MyIT, as described in this topic. This topic includes the following sections:
Before you begin
Review the languages and locales supported in MyIT. See, Supported languages and locales.
To localize titles and messages
Follow this procedure for each area that you are localizing.
- From the MyIT Administration Console (http://BMCMyITserver:port/ux/admin), access the applicable configuration screen, as described in the localizable areas and fields table.
Select the locale for which you are providing localized text, as in the following example screen.
For every title and message that you are localizing, first modify the text for the default locale. If you are modifying existing text provided by BMC, you must also modify the text for all locales that your users might use. The default text is shown on the user’s device if the device has no text defined for the locale or no specific locale selected.
For example, support categories include text provided by BMC for all locales; users with a specified locale of English see the text for English. However, users with a specified locale of Hindi see the default text, because Hindi is not a supported locale. Asset actions do not include text provided by BMC, so you might choose to enter terms for the default locale only.
- Enter the localized text into the localizable fields.
- Repeat steps 2 and 3 for each language to which you want to localize.
- Click Save.
Localizable areas and fields
|Localizable area||How to access configuration screen||Localizable fields||Additional information|
|Contact options||Custom Message field for both the General Help Properties and Account Problems Properties areas.|
For General Help, the text is shown in the when the user taps Not finding what you need at the bottom of the Assistance screen, and then taps IT Contact Information.
For Account Problems, the text is shown when a user taps the Account Problems button on the logon screen.
|Description Instructions provide the instructions that tell users what to enter when creating an appointment.|
|Catalog||For information about changing the labels of the localizable fields, see Changing terminology used in the application.|
|My Stuff||My Stuff|
The My Stuff tab lists the services that the self-service user is following and displays the health of these services. This tab also displays the self-service user's requested items that come from MyIT Service Broker.
|Asset Actions||Name, Type, URL, and Tag fields||For more information about actions and these fields, see.|
|Asset Types||On the Location Management tab, click Assets > Asset Types.||For information about asset types and these fields, see .|
|Service Actions||Name||For information about services and service types, see Setting up services.|
|Sections in the Catalog||Name||For more information, see Setting up sections in the Catalog|
|Superbox placeholder texts|
The placeholder texts can be used to tell the users what they can do by using the Superbox.
The fields have a character limit as follows:
Note: If you copy and paste text in these fields, and the number of characters exceed the limit, text is truncated to meet the character limit. .
|Support categories||Several category fields, as illustrated in Changing terminology used in the application.|
Note: The Support tab is a legacy feature. This feature is available only if you enabled it prior to the upgrade to MyIT 3.3.
For an illustration of the support categories as they appear to users, see Changing terminology used in the application.