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License entitlements

This topic describes the MyIT licensing entitlements for the following products:

MyIT Self Service

The MyIT Self Service license entitles you to access the following features:

  • Assistance
  • Approvals

Additional functionality is available with MyIT Digital Workplace.

Each MyIT user licensed add-on entitles a person to perform the same activities that the BMC Self-Service - User License Add-on entitles them to perform.

MyIT Digital Workplace

The MyIT Digital Workplace license entitles you to access the following features:

  • Appointments
  • Approvals
  • Assistance
  • Broadcasts
  • Location
  • Service Health

MyIT Digital Workplace OnDemand

The MyIT Digital Workplace OnDemand license entitles you to access the following features:

  • Appointments
  • Approvals
  • Assistance
  • Broadcasts
  • Location
  • MyIT enriched catalog
  • Service Health
  • BMC Virtual Chat

BMC Action Request System Server

The MyIT Suite entitles a customer to create, modify, and read unlimited records in BMC Action Request System Server supporting deployment and use of MyIT use cases serving licensed MyIT users. Because the MyIT package includes zero dollar licenses, you may use these licenses only within the context of the solution provided. You cannot use the BMC Action Request System Server as a stand-alone product.

The context of this limitation is as follows:

  • BMC Remedy Action Request System (BMC Remedy AR System) is supplied as a foundation component for deployment of the MyIT solution. Use of BMC Remedy AR System is limited to running the components within MyIT and implementing integrations with providers associated with delivering the MyIT solution.
  • Three fixed user licenses are provided with BMC Remedy AR System for performing MyIT administrative tasks. Additional users may not be added until additional BMC Remedy AR System application and user licenses are purchased.
  • BMC Remedy AR System may be integrated only with external data sources or third-party providers in conjunction with the MyIT product. It may not be used in a stand-alone configuration without integration with MyIT.

Actions that void the zero dollar licenses and require a full purchase of the components include but are not limited to:

  • Using the AR System server to customize, test, or run BMC Remedy ITSM or third-party applications.

  • Using the AR System server to develop, test, or run a new custom application.

  • Using the three fixed users provided to power custom (bespoke) applications or other BMC Remedy AR System powered applications, except MyIT.

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