MyIT presents users with a window into their day. The dashboard of the Universal Client shows meeting schedules, required services, outstanding requests, and ongoing discussion about the people, places, and resources that they choose to follow. The social media-like interface helps users to find location maps, reserve meeting rooms, install software, upgrade equipment, and book appointments.
Employees can now have an easy way to interact with the corporate IT department from their mobile devices or a browser. IT can manage and control service requests, service statuses, and the availability calendars of IT personnel.
Interact anytime, anywhere
Any supported mobile device or desktop browser can be used to monitor the status of services, enter trouble tickets, and schedule appointments to meet with IT.
When traveling, users can instantly find important information about their corporate campuses—from directions from the airport to floor maps of company office layouts that provide an easy way to find conference rooms, printers, and other assets in unfamiliar locations—anytime and anywhere.
Review the following videos to familiarize yourself with MyIT basic features and capabilities:
Next generation self-service features
The following video (2:58) highlights the next generation self-service features of BMC Remedy 9 and MyIT:
The following video (2:03) highlights the next generation self-service features of BMC Remedy 9 and MyIT:
The following video (2:20) highlights the location awareness and social collaboration features of BMC Remedy 9 and MyIT:
Intuitive service creation
The following video (2:47) highlights the easy service definition creation feature of BMC Remedy 9 and MyIT:
The following video (1:28) highlights the mobile self-service feature of BMC Remedy 9 and MyIT:
The following video (3:38) highlights the knowledge features of BMC Remedy 9 and MyIT: