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Downloading the Smart IT and My IT installation files

You obtain the product installation files by downloading them from the BMC Electronic Product Distribution (EPD) website. Your ability to access product pages on the EPD website is determined by the license entitlements purchased by your company. To understand which files you are entitled to download, access the license entitlements for your product.

 This topic includes the following sections:

When to download a service pack or patch

For a fresh installation or an upgrade, check the Release notes to determine the latest update and then download the following:

  • The latest release, service pack, or patch (if available). For service packs and patches, the Remedy with Smart IT and MyIT installer will install or upgrade the full product.
  • Any hotfixes that are available for known issues.

If you sign up for  Proactive Notification , you will be notified about new service packs or patches for applying the latest changes, as well as bulletins about critical fixes.  

Installation files

The following table provides links to the page in the EPD website that contains the installation files for this product. From the EPD page you can select and download the installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance Form.

Product or componentEPD linkPlatform
BMC Remedy with Smart IT 1.5.01 Windows Linux
MyIT 3.3.00 Windows
User Experience Patch 1.5.01 platforms - If your BMC Remedy ITSM system is on a platform other than Microsoft Windows or Linux, use this link, select the platform, and then select the User Experience Patch.

To verify the files

Locate the files you downloaded and verify the MD5 checksum results before installation.


 You can use any MD5 checksum tool to verify the checksum results.

File name MD5 checksum
BMC_Remedy_with_Smart_IT_1.5.01_doc.zipab0355a2b82a41f2b66dce28b40bb0f0 9e9db955fb63f9ba88bc84290fe76bbc













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  1. Jan Sierens

    The link seems to point to SmartIT 1.5.00 intead of SmartIT 1.5.01

    May 12, 2017 02:27
    1. Philomena Dolla vizayam

      Jan, I'll verify the link and update as required.

      May 19, 2017 05:20
    1. Michele Marques

      Hello Jan,

      Sorry about the link! I have updated the links.


      May 30, 2017 07:50