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Deploying MyIT to your users

This topic was edited by a BMC Contributor and has not been approved.  More information.

After you install MyIT and configure it, you can make MyIT available to your users via the Universal Client (web browser) and mobile applications.

After you upgrade MyIT, you must prepare and distribute the corresponding MyIT mobile clients.

This topic includes the following sections:

To prepare the MyIT clients

ClientPreparation
Universal client(Optional) Rebrand the MyIT Universal Client
Apple iOS client
  1. (Optional) Rebrand MyIT for Apple iOS
  2. Re-sign MyIT for Apple iOS
  3. Update the server location in the Apple iOS client for MyIT
Google Android client(Optional) The Android mobile client can be rebranded only with the assistance of BMC Professional Services.

Warning

When you upgrade MyIT, rebranding changes to the Universal client and the iOS mobile clients do not persist. Before you upgrade, create a backup so that you can restore your changes after the upgrade.

If you need assistance with rebranding the application, contact BMC Support, or your local account team.

To make the clients available

ClientOptions
Universal clientAnnounce the URL to the universal client:
https://MyTServerName:port/ux/myitapp
Mobile apps

Neither the Apple App Store nor the Google Play Store are involved in the process.

(Check https://communities.bmc.com/docs/DOC-94430 for more information about google play store or app store)

To make the mobile MyIT application available through a URL

After you install MyIT, host the mobile clients on a valid HTTPS server with a valid certificate authority (CA) certificate. Apple requires a valid HTTPS server with a valid CA certificate for distributing native iOS applications. You can use the MyIT server for this purpose only if you configure it for HTTPS, as described in Configuring SSL for the Tomcat server. Users can download mobile clients for Google Android and Apple iOS devices through the following web address:

https://MyITServerName:port/download/myit

Replace MyITServerName:port with the web address for your MyIT server or other HTTPS server on which you are hosting the mobile clients.

The 32-bit Android mobile client can run on both 32-bit and 64-bit Android devices. For Android mobile app downloads, users might need to update their device settings to allow downloads from unknown sources.

Watch a video demonstration (5:26) that follows these steps.

https://youtu.be/Fi7WTsW3aE0

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