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Creating broadcasts

MyIT enables users to quickly see the status of important services. Giving employees the ability to see whether a problem is local or system-wide reduces the number of support calls and additional steps on the part of the end user. Administrators can use broadcasts to notify users of events, updates, and important information. These broadcasts appear in users' MyIT feeds.

This topic includes the following sections:

Before you begin

To set up groups through LDAP, see Integrating MyIT with LDAP.

Example

Armando wants to notify users in the Calbro Services office in Plano, Texas, of upcoming fire sprinkler system maintenance. Armando writes his message to target the Plano office location. Users who have mapped their home location to the Plano office in Settings will receive the broadcast message in their MyIT feed. Depending on how a user's notification settings are configured, the user could receive the broadcast by notification on the desktop Universal Client, or by push notification to the user's mobile device.

To create broadcasts  

Administrators can create broadcasts from the MyIT Administration Console. If your installation of MyIT is integrated with BMC HR Case Management, HR agents can send broadcasts from the BMC HR Case Management Agent Console.

You can send broadcasts to users based on the following criteria:

  • User group (can be set up as an LDAP group or BMC Remedy group)
  • Use of services
  • Location

For more information about setting up groups through LDAP, see Integrating MyIT with LDAP.

Be aware of the following points about broadcast messages:

  • Maximum length of 1,000 characters (including spaces and punctuation)
  • Can include a website link to expanded details about the subject of the broadcast
  • Can be set to be automatically deleted from client devices by an expiration date. By default, the expiration date is one week from the current date.

Related topics

Status updates and notifications

Integrating MyIT with LDAP

Adding broadcasts in the BMC HR Case Management documentation

Configuring email notifications

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Comments

  1. Varun Joshi

    We have mentioned below line which we need to correct.

    • User group (can be set up as an LDAP group or BMC Remedy group)

    We have mentioned "BMC Remedy Group" however if your group Category is "Computed" then broadcast messages did not send and it shows below message.


    Server encountered an error

    No user were retrived for GroupList(computed group id). Broadcast sending failed.
    WebApplicationException: No Users were retrived for groupList (computed group ID).

    In simple :-- We cant send broadcast to "COMPUTED" group.

    Aug 03, 2018 05:10