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Configuring email notifications

To allow MyIT users to accept email notifications for services, you must configure your company's mail server information and verify that users have valid email accounts with the specified server. Users can then select email notifications for specific services.

To configure MyIT to work with your email server

  1. From the MyIT server, open the TomcatInstallFolder/external-conf/ connect.properties file in a text editor.
  2. Add the following parameters, and provide the values for your company.

    Note

    The smtp.account and smtp.pwd parameters are optional.


    The file includes these sample parameters that are commented out.  

    Email server properties
    smtp.host=<mailhost>.<domain>
    smtp.port=<portNumber>
    smtp.account=<accountname>@<domain>
    smtp.pwd=<password>
    Example email settings
    smtp.host=mailhost.calbro.com
    smtp.port=34
    smtp.account=myit@calbro.com
    smtp.pwd=calpass
  3. Restart the Tomcat server.

To verify that users have valid email accounts

Note

Notifications use the work email address defined in the CTM:People form. If a user specified an additional email address in the MyIT client settings, that email address is not used for notifications.

To enable end users to update their work email address from their profile on MyIT, you must enable the User Profile Data Editing setting in the MyIT Administration Console. When this setting is enabled, the work email address updated in the MyIT client settings is synchronized with the CTM:People form. For more information about this setting, see Changing client functionality options.

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > People >  People, and then click Open. The first tab shown is the General tab.

To configure the email content 

You can have a custom subject line for email notifications about service status and a custom subject for mentions (with the @ symbol) in the activity feed.

You can enhance email notifications to include a link to open the applicable area of MyIT. For example, an email notification about a service status change includes a link to the service profile in MyIT. To include this link, configure the Backend URL to point to your host. This is a shortened for  the Universal Client or Administration console, ending at the first / after the port, as in https://myit.calbro.com:9000/.

To set up email notifications

Have each user perform the following steps to receive email notifications:

  1. From the MyIT client, click Settings and select Email for Feed Activity and My Requests.

  2. To receive email notifications for a location, click Settings and set the Home Location.
  3. To receive notifications for a service, go to the profile for the service, follow the service, and select Email for notification options. 
    Whenever the service has a status change, users receive email updates.  Users can receive email notifications for multiple services by following this step for each applicable service.

Related topic

Status updates and notifications

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